Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking offering 10+ years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

  • Store opening and closing
  • Merchandise stocking
  • Loss prevention
  • Merchandising
  • Payment processing
  • Able to lift 100 pounds
  • Training and coaching
  • Hard-working
  • Verbal/written communication
  • Punctuality
  • Customer relations
  • Employee engagement and motivation
  • Equipment troubleshooting
  • Issue resolution
  • Bank deposits
  • Customer assistance
  • Product recommendations
  • Effective customer upselling
  • Returns and exchanges
  • Coin counting
  • ID verification
  • Liquor regulations and compliance
  • Scanner operations
  • Training and mentoring
10/2021 to Current Cashier Team Lead Otg | Arlington, VA,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Met high productivity standards in processing payments for customers.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
01/2017 to 07/2021 Parts Delivery Driver Rdo Equipment Co. | Fort Worth, TX,
  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
  • Logged deliveries and pickups , loaded truck with parts to be delivered, unloaded merchandise for customers and dropped off sales fliers.
  • Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
  • Built rapport with local store owners and key customers to promote repeat business.
  • Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
  • Unloaded and organized inventory received from manufacturers and distribution centers.
  • Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
  • Assisted do-it-yourself customers between deliveries by reading codes from customer automobiles and installed wipers blades, batteries and light bulbs.
  • Delivered and picked up merchandise such as auto parts, tires and accessories.
  • Loaded and unloaded goods to and from delivery vehicle.
  • Pulled and staged parts for customer deliveries.
  • Planned efficient routes in order to meet daily demands.
  • Picked up unused or defective parts from customers.
  • Collected payments from customers and checked parts for accuracy by comparing to invoice description.
  • Reviewed work tickets and recorded delivery information.
  • Completed basic maintenance for company vehicle, including checking oil levels.
01/2018 to 10/2019 Parts Cashier Whole Foods | Ann Arbor, MI,
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Answered phone calls to assist customers with questions and orders.
Education and Training
Expected in 05/2007 GED | Sheridan High School , Sheridan Wy, GPA:

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School Attended

  • Sheridan High School

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  • Parts Delivery Driver
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  • GED

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