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Cashier Team Lead Resume Example

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CASHIER TEAM LEAD
Summary

Effective customer service with 27 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills
  • Loss prevention
  • Merchandise stocking
  • Store opening and closing
  • Training and coaching
  • Verbal/written communication
  • Schedule coordination
  • Opening and closing procedures
  • Hard-working
  • Punctuality
  • Employee engagement and motivation
  • Money Transfer Systems
  • Merchandising
  • Payment processing
  • Customer relations
  • Cash management
  • Credit and cash transactions
  • ID verification
  • Merchandise restocking
  • Customer assistance
  • Returns and exchanges
  • Liquor regulations and compliance
  • Training and mentoring
  • Issue resolution
  • Product recommendations
  • Customer greeting
  • Cash register operation
  • Effective customer upselling
  • Cash drawer balancing
  • Inbound and outbound calling
  • MS Office proficiency
  • Effective communication
  • Troubleshooting
  • Problem Resolution
  • Quality assurance
  • Customer Service
  • Safety regulations
  • Schedule mastery
  • High-energy attitude
  • Office equipment proficiency
  • Call center operations
  • Data gathering
  • Providing customer support
  • Account updating
  • System documentation
  • 40 WPM
  • Resolving issues
  • Call center experience
  • Professional telephone voice
  • Inbound phone call management
  • Data entry
  • Customer communications
  • Communicating with clients
  • Call documentation skills
Experience
Company Name | City, StateCashier Team Lead03/2015 - 04/2020
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Company Name | City, StateCustomer Service Advocate01/2015 - 07/2018
  • Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
  • Encouraged customers to become self-sufficient with web-based and mobile support tools.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
  • Answered 50 + inbound calls per day and directed to designated individuals or departments.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated benefits for each caller to determine service needs and address concerns.
Company Name | City, StateReceptionist01/2010 - 11/2014
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Managed more than 60 incoming calls per day.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Company Name | City, StateReceptionist02/2000 - 07/2009
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Organized and updated daily and weekly schedules and monthly calendar obligations for various levels of management and staff.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Education and Training
Conerstone Christian Correspondence School | CityHigh School Diploma10/2003
Apricio-Levy Technical | CityCertificate in Customer Service01/2006
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Resume Overview

School Attended

  • Conerstone Christian Correspondence School
  • Apricio-Levy Technical
Job Titles Held:

  • Cashier Team Lead
  • Customer Service Advocate
  • Receptionist

Degrees

  • High School Diploma
    Certificate in Customer Service

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