, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Effective customer service with 27 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Skills
Loss prevention
Merchandise stocking
Store opening and closing
Training and coaching
Verbal/written communication
Schedule coordination
Opening and closing procedures
Hard-working
Punctuality
Employee engagement and motivation
Money Transfer Systems
Merchandising
Payment processing
Customer relations
Cash management
Credit and cash transactions
ID verification
Merchandise restocking
Customer assistance
Returns and exchanges
Liquor regulations and compliance
Training and mentoring
Issue resolution
Product recommendations
Customer greeting
Cash register operation
Effective customer upselling
Cash drawer balancing
Inbound and outbound calling
MS Office proficiency
Effective communication
Troubleshooting
Problem Resolution
Quality assurance
Customer Service
Safety regulations
Schedule mastery
High-energy attitude
Office equipment proficiency
Call center operations
Data gathering
Providing customer support
Account updating
System documentation
40 WPM
Resolving issues
Call center experience
Professional telephone voice
Inbound phone call management
Data entry
Customer communications
Communicating with clients
Call documentation skills
Experience
Cashier Team Lead, 03/2015 - 04/2020 Cargo Largo – Independence, MO,
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
Encouraged customers to become self-sufficient with web-based and mobile support tools.
Consulted with customers to determine best methods to resolve service and billing issues.
Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Answered 50 + inbound calls per day and directed to designated individuals or departments.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Evaluated benefits for each caller to determine service needs and address concerns.
Receptionist, 01/2010 - 11/2014 Nexion Health – Many, LA,
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Managed more than 60 incoming calls per day.
Greeted visitors, assessed needs and directed to appropriate personnel.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Receptionist, 02/2000 - 07/2009 Nexion Health – Nixon, TX,
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Organized and updated daily and weekly schedules and monthly calendar obligations for various levels of management and staff.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Education and Training
High School Diploma: , Expected in 10/2003 - Conerstone Christian Correspondence School - Townsend, GA, GPA:
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