Cashier Team Lead Resume Example Brookshire Brothers

CASHIER TEAM LEAD

Summary

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Enthusiastic Head Cashier bringing [Number] years of retail experience and unsurpassed strengths in customer service and sales. Knowledgeable about strategies for enhancing merchandising, promoting items and protecting store assets with careful monitoring. Successful in teaching junior employees how to maximize performance. Hardworking Head Cashier offering [Number] years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable ability to lead new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Skills

Merchandise stocking
Store opening and closing
Security monitoring
Loss prevention
Hard-working
Opening and closing procedures
Inventory management
Employee engagement and motivation
Payment processing
Customer relations
Verbal/written communication
Training and coaching
Punctuality
Able to lift [Number] pounds
Merchandising

Customer service
Money Transfer Systems
Returns and exchanges
Bank deposits
Training and mentoring
Cash drawer balancing
Cash register operation
Customer seating
Coin counting
Credit and cash transactions
Product recommendations
Cash management
Customer greeting
Effective customer upselling
ID verification

Experience

Brookshire Brothers | Buna, TXCashier Team Lead04/2013 - 10/2018

Scanned, priced and bagged customer groceries quickly to keep lines moving.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Complied with cash handling procedures to meet regional cashier variance policy.
Learned roles of other departments to provide coverage and keep store operational.
Assisted with purchases, locating items and signing up for rewards programs.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Promoted specific item options to drive sales and achieve add-on purchases.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Resolved issues with cash registers, card scanners and printers.
Prepared special orders for shipment.

B-line Surveyor | Orange, TXReceptionist01/2013 - 06/2014

Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Prepared packages for [Type] deliveries and coordinated timely shipments.
Prepared travel plans, including itinerary, transportation and overnight accommodations for [Job title]s and client guests.
Prepared, compiled and filed documents as well as reports presented to various parties.
Entered data in [Type] software to keep records of [Type] information.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].

Dairy Queen | Buna, TXCashier Team Lead05/2011 - 01/2013

Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Complied with cash handling procedures to meet regional cashier variance policy.
Learned roles of other departments to provide coverage and keep store operational.
Assisted with purchases, locating items and signing up for rewards programs.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Promoted specific item options to drive sales and achieve add-on purchases.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.

Education and Training

Buna High School | Buna, TXHigh School Diploma05/2012

Lamar State College - Orange | Orange, TXAssociate of Science in Nursing

Resume Overview

Companies Worked For:

Brookshire Brothers
B-line Surveyor
Dairy Queen

School Attended

Buna High School
Lamar State College - Orange

Job Titles Held:

Cashier Team Lead
Receptionist

Degrees

High School Diploma
Associate of Science in Nursing

Cashier Team Lead Resume Example

Resume Score: 80%

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