Cashier Team Lead resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Hardworking Head Cashier offering experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Energetic Cashier with years of experience assisting customers in accurate settings with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport. Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled at communication skills with great attention to detail and organization skills. Driven Cashier and Stocker with experience. Tackled multiple tasks daily ranging from stocking shelves with goods to processing payments using cash register. Consistently upbeat when helping customers and teammates.

  • Merchandise Stocking
  • Product Restocking
  • Merchandising
  • Sales
  • Food Preparation
  • Payment Processing
  • Cash Handling
  • Guest Services
  • Cleaning
  • Cash Register Operation
  • Product Knowledge
  • Food Safety
  • Refunds Exchanges and Adjustments
  • Processing Item Returns
  • Item Location
  • Customer Checkout
  • Customer Contact
  • Bagging Items
07/2020 to 03/2021
Cashier Team Lead Northern Tool + Equipment Lubbock, TX,
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped customers find specific products, answered questions and offered product advice.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Built and maintained productive relationships with employees.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Helped customers find store locations and complete purchases.
  • Maintained work area in clean and neat manner.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Greeted customers promptly and responded to questions.
02/2004 to Current
Beautician Absolut Care Allegany, NY,
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Scheduled appointments for customers using my computer and calendar..
  • Collected payment from customers and scheduled next appointments.
  • Increased sales % in [Number] months by providing exceptional service and maintaining positive and energetic attitude.
04/2002 to 01/2006
Secretary Francisan Health Merrillville, IN,
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
03/2012 to 10/2016
Telemarketing Sales Representative Tti, Inc. San Jose, CA,
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Resolved customer complaints by escalating calls to proper department.
  • Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
  • Proficient at computer dialing and computer software.
  • Handled inbound telephone calls from interested customers.
  • Responded to questions with knowledgeable responses.
  • Maintained and recorded customer information in database.
  • Made appointments with interested customers according to schedule availability.
Education and Training
Expected in 05/2006
High School Diploma:
Bryan High School - Omaha, NE

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Resume Overview

School Attended

  • Bryan High School

Job Titles Held:

  • Cashier Team Lead
  • Beautician
  • Secretary
  • Telemarketing Sales Representative


  • High School Diploma

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