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cashier team lead resume example with 6 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Skills
  • Merchandise stocking
  • Loss prevention
  • Store opening and closing
  • Hard-working
  • Training and coaching
  • Customer relations
  • Able to lift 200 pounds
  • Punctuality
  • Money Transfer Systems
  • Equipment troubleshooting
  • Employee engagement and motivation
  • Opening and closing procedures
  • Security monitoring
  • Merchandising
  • Verbal/written communication
  • Schedule coordination
  • Training and mentoring
  • Customer seating
  • Customer assistance
  • Scanner operations
  • Cash register operation
  • Cash management
  • Credit and cash transactions
  • Bank deposits
  • Issue resolution
  • ID verification
  • Cash drawer balancing
  • Returns and exchanges
  • Merchandise restocking
  • Coin counting
  • Liquor regulations and compliance
  • Effective customer upselling
  • Product recommendations
Experience
08/2022 to Current
Cashier Team Lead Gpm Investments Fishers, IN,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Processed refunds for worn, damaged and broken merchandise.
08/2016 to Current
PCA Monarch Healthcare Management Faribault, MN,
  • Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
  • Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
  • Planned and prepared meals meeting patients' nutritional requirements.
  • Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
  • Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
  • Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
  • Monitored, measured and documented patients' vital signs in EMR system.
  • Assisted nursing staff with diverse care needs of patients.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Restocked unit frequently with necessary medical supplies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Responded to bell or light signal calls to assist patients with needs.
  • Provided ambulatory care by transporting patients to and from facility.
  • Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Monitored patient therapy responses, reporting concerns to supervisor.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Initiated treatment following prescribed orders.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
04/2017 to 07/2017
Cashier Williams Bros. Health Care Paoli, IN,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Reported pricing discrepancies to supervisor.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
09/2016 to 01/2017
Cashier Assistant Whole Foods Fairview, TX,
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Described products to customers and accurately explained details and care of merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and orders.
Education and Training
Expected in 06/2018 to to
High School Diploma:
Lyman Hall High School - Wallingford, CT
GPA:

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Resume Overview

School Attended

  • Lyman Hall High School

Job Titles Held:

  • Cashier Team Lead
  • PCA
  • Cashier
  • Cashier Assistant

Degrees

  • High School Diploma

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