Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Customer-focused Retail Sales Associate with a solid background. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Skills
Payment collection
Proper refund verification
Cash drawer management
Inventory management
Credit card processing
Customer assistance
Refunds and exchanges
Stocking and replenishing
Product upselling
Money handling
Bagging and packaging
Cash register operations
Identification checks
Drawer management
Point of sale knowledge
Cash balancing
Friendly demeanor
Cleanliness
Maintaining store appearance
Cash report creation
Product knowledge
Checkout consistency
Exchanges
Loss prevention
Product and service sales
Reports and documents
Product restocking
Cleaning procedures
Cash register operation
Cash handling
Payment accepting
Refund handling
Order taking
Store merchandise stocking
Good telephone etiquette
Payment processing
Currency counting
Receipt and refund issuance
Interpersonal skills
Monetary transactions
Staff training
Written and verbal communication
Cash register skills
Safe verifications
Question responses
Retail merchandising
Heavy lifting
Sale expertise
Purchase assistance
Time management skills
Check cashing
Multi-tasking ability
Cash owed calculations
Adaptability
Records maintenance
Point-of-sale system operation
Merchandising expertise
Daily transaction summarizing
Shelf-cleaning
Guest inquiries
Basic math skills
Inventorying products
Work History
07/2019 to 01/2020
Cashier Team LeadCargo Largo – Independence, MO,
Monitored areas for security issues and safety hazards.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Maintained stock within optimal levels to meet expected customer and sales levels.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Received and processed customer payments.
Displayed new stock and rotated existing products.
Analyzed purchases for signs of fraud.
Educated customers on promotions to enhance sales.
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Educated employees on all job tasks, including register use, merchandising and customer service.
07/2019 to 10/2019
CashierKeurig Dr Pepper – Lubbock, TX,
Reviewed weekly sales circulars and monitored price changes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Counted cash in register drawer to balance register at beginning and end of shift.
Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Educated customers on promotions to enhance sales.
Used cash registers and POS systems to request and record customer orders and compute bills.
Checked prices for customers and processed items sold by scanning barcodes.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Counted cash in register drawer at beginning and end of shift.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
10/2018 to 01/2019
Sales ClerkMarriott International – Greensburg, IN,
Readied items for sales floor stocking by affixing tags and preparing pallets.
Kept front check out area clean and organized for efficient service.
Stayed current on available products, store promotions and customer service policies to better assist with any need.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Supported promotional plans by updating signage with price changes.
Checked for outdated and overripe items and removed them from inventory to eliminate illness and other risks.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Scanned merchandise and bagged using appropriate strategies for different items.
Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Presented, rotated and date-checked products to maintain company freshness standards.
Education
Expected in 2017 to to
High School Diploma: Waynesboro High School - Waynesboro, VA GPA:
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