LiveCareer-Resume

cashier team lead resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking [Job Title] offering [Number] years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.

Energetic [Job Title] proficient at maintaining smooth, efficient retail operations. Track record of exceeding sales quotas while building customer loyalty and retention.

Hardworking cashier and server with [Number] years of experience in [Industry]. Enthusiastic when communicating with customers to take orders. Dedicated to delivering food while still hot. Focused on customer satisfaction and always willing to help by [Action].

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Skills
  • Loss prevention
  • Merchandise stocking
  • Store opening and closing
  • Money Transfer Systems
  • Equipment troubleshooting
  • Customer relations
  • Payment processing
  • Merchandising
  • Verbal/written communication
  • Employee engagement and motivation
  • Opening and closing procedures
  • Security monitoring
  • Punctuality
  • Hard-working
  • Schedule coordination
  • Issue resolution
  • Liquor regulations and compliance
  • Effective customer upselling
  • Customer assistance
  • Merchandise restocking
  • Coin counting
  • Credit and cash transactions
  • Cash management
  • Scanner operations
  • ID verification
  • Bank deposits
  • Cash register operation
  • Product recommendations
  • Training and mentoring
  • Returns and exchanges
  • Cash drawer balancing
  • Training and coaching
Experience
07/2020 to Current Cashier Team Lead Cargo Largo | Kansas City, MO,
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Verified customer identification for alcohol or tobacco purchases.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Met high productivity standards in processing payments for customers.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Answered customer quests, provided store information and escorted to desired store areas.
06/2017 to 07/2019 Cashier Challenge Unlimited, Inc. | Maryland Heights, MO,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
11/1997 to 09/2018 Office Administrator Encore Aerospace | Huntington Beach, CA,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Documented and routed business correspondence to manage office paperwork.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Processed financial documents, contracts, expense reports and invoices.
  • Automated office operations by managing client correspondence, records, contracts and data communications.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Provided employee onboarding services and supported department members to increase productivity and performance.
  • Coordinated administrative operations to bolster workflows and improve productivity.
  • Trained temporary workers for special projects while promoting service quality.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.
  • Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Recorded meeting minutes for documentation purposes and disseminated to personnel.
  • Processed, tracked and pursued resolutions for issues to keep records and accounts current.
  • Oversaw workforce management and staff scheduling to keep office operations running smoothly.
  • Disseminated reports and contracts to proper personnel, reviewing information prior to shipping to promote high-level accuracy.
  • Implemented full-scale training program to provided education on department tasks and processes.
  • Offered technical expertise to customers, administrative staff and business leaders to accomplish smooth project rollouts.
  • Assisted software migration support services for employees.
Education and Training
Expected in 05/1989 to to High School Diploma | West Plains Senior High, West Plains, MO GPA:
  • 3.8 GPA
  • Honor Roll ,,4th ,1989
  • Major in business management/ According I - iI
  • Ranked in Top 10% of class,10

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Resume Overview

School Attended

  • West Plains Senior High

Job Titles Held:

  • Cashier Team Lead
  • Cashier
  • Office Administrator

Degrees

  • High School Diploma

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