Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.

Knowledgeable and dedicated customer service professional with extensive experience in the consumer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Sales expertise
  • Service standard compliance
  • Retail store support
  • Key holder experience
  • Multi-line phone talent
  • POS systems expert
  • Money handling abilities
  • Professional telephone demeanor
  • Training development aptitude
  • Technical Support
  • Good listening skills
  • Creative problem solving
  • Editing abilities
  • Strong writing skills
  • Staff Management
  • Time management
  • Task Prioritization
  • Project Management
  • Setting up equipment
  • Direct sales
  • Account management
  • Sales presentations
  • Sales Reporting
  • Sales processes
  • Coaching and mentoring
  • Trained in consumer marketing
  • Strategic planning
  • Sales
  • Policies and Procedures
  • Customer Relations
  • Client Service
  • Performance improvement
Work History
Cashier Team Lead, 04/2014 - 06/2017
Cargo Largo Kansas City, MO,
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Built effective training and coaching strategies to optimize team performance.
  • Increased customer loyalty and retention.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Processed checks, cash and credit purchases or refunds.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Displayed new stock and rotated existing products.
  • Restocked and organized merchandise in front lanes.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Developed standard operating procedures.
  • Received and processed customer payments.
Cashier, Car Detailer and Service Consultant, 06/2021 - 09/2021
Waterway Carwash City, STATE,
  • Answered questions about store policies and addressed customer concerns.
  • Maintained cash drawer of $Amount or more per shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted over Number patients per day.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided information about service procedures and expected timelines.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Documented payment details and personal information on customer accounts.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Followed up with existing customers to provide additional support and address concerns.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Washed, waxed and buffed vehicle bodies for professional shine.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Shined vehicle windows and windshields to remove water spots.
  • Identified safety issues and addressed with shift supervisor.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Advised customers on regular care needs to prevent issues such as deteriorating paint.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Temporary Construction Laborer, 06/2017 - 11/2017
American Civil Constructors City, STATE,
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Collected measurements and marked locations as part of project preparations.
  • Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Operated equipment such as fork trucks and skidders.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Prepared job sites for work plans by measuring and marking different distances.
  • Utilized hammers, saws, squares, levels and fastening devices to complete projects.
  • Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
  • Observed safety regulations on job sites to minimize accidents.
  • Directed traffic away from hazardous locations to protect team members and general public.
Education
High School Diploma: , Expected in 07/2017
-
Goal Academy - Lamar, CO,
GPA:

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Resume Overview

School Attended

  • Goal Academy

Job Titles Held:

  • Cashier Team Lead
  • Cashier, Car Detailer and Service Consultant
  • Temporary Construction Laborer

Degrees

  • High School Diploma

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