Cashier Team Lead Resume Example
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CASHIER TEAM LEAD
Professional Summary
Enthusiastic Cashier with 6 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Outgoing Head Cashier with exceptional interpersonal and communication abilities. Offering 6 years of experience in sales and customer service. Dedicated cashier with 6 years of experience collecting customer payments. Accurately take payments, calculate cash accurately, detect counterfeit bills . Detailed and speedy when counting cash to balance cash drawer. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Skills
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Work History
Cashier Team Lead, 11/2014 to Current
Gpm Investments – Meriden , CT
Gpm Investments – Meriden , CT
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Built effective training and coaching strategies to optimize team performance.
- Received and processed customer payments.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Served needs of more than [Number] customers in busy [Type] environment.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Educated customers on promotions to enhance sales.
- Analyzed purchases for signs of fraud.
- Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
- Displayed new stock and rotated existing products.
Customer Service Cashier, 11/2012 to 10/2014
Best Buy – Mount Vernon , NY
Best Buy – Mount Vernon , NY
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted cash in register drawer at beginning and end of shift.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Counted money in drawers at beginning and end of each shift.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Assisted customers with locating and choosing merchandise in any store department.
Call Center Representative , 06/2010 to 10/2011
Fitzsimons Credit Union – Aurora , CO
Fitzsimons Credit Union – Aurora , CO
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales [Number]%.
- Generated new and repeat sales by offering timely product, service and technical information.
- Processed customer order, quote and return transactions and offered additional products and services to increase revenue.
- Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
High School Diploma: 06/2011
East Central High School - City, State
East Central High School - City, State
Certifaction: Pharmacy Technician, 02/2013
Southern Careers Institute Inc - City
Southern Careers Institute Inc - City
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Resume Overview
School Attended
- East Central High School
- Southern Careers Institute Inc
Job Titles Held:
- Cashier Team Lead
- Customer Service Cashier
- Call Center Representative
Degrees
- High School Diploma : 06/2011
Certifaction : Pharmacy Technician , 02/2013
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