Cashier Team Lead Resume Example

Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.

• Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
• Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
• Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
• Generated higher ticket averages by training Number employees on suggestive up-selling techniques.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Developed new signature cocktails to support bar marketing brand and increase sales

• Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
• Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
• Generated higher ticket averages by training Number employees on suggestive up-selling techniques.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.

• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
• Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
• Submitted Timeframe payroll for Number-member team, including direct deposit and server gratuity reports.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Supervised staff of 45 through motivational coaching and effective training programs for service and sales techniques.
• Resolved guests complaints while maintaining positive customer environment.
• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.