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Cashier Team Lead Resume Example

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CASHIER TEAM LEAD
Professional Summary

Diligent and responsible manager with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering 10+ years of experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Work History
Otg- Cashier Team Lead
Buffalo , NY09/2020 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
99 Restaurants- Bartender Shift Manager
South Easton , MA10/2018 - 05/2019

Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.

  • Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Generated higher ticket averages by training Number employees on suggestive up-selling techniques.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Developed new signature cocktails to support bar marketing brand and increase sales
Saza Pizza- Assistant Manager, Head Server, Bartender
City , STATE01/2016 - 06/2018
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Generated higher ticket averages by training Number employees on suggestive up-selling techniques.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Chick Fil A- Front of House Director
City , STATE06/2008 - 10/2017
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Submitted Timeframe payroll for Number-member team, including direct deposit and server gratuity reports.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Supervised staff of 45 through motivational coaching and effective training programs for service and sales techniques.
  • Resolved guests complaints while maintaining positive customer environment.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Skills
  • Money handling
  • Stocking and replenishing
  • Store opening/closing procedures
  • Point of sale knowledge
  • Sales expertise
  • Interpersonal ability
  • Time management strength
  • Payment processing
  • Product restocking
  • Multi-tasking skill
  • Coupons and gift cards
  • Maintaining store appearance
  • Inventorying products
  • Credit card processing
  • Refunds and exchanges
  • Bagging and packaging
  • Product upselling
  • Loss prevention
  • Basic math skills
  • Cleaning and sanitizing
  • Product knowledge
  • Payment collection
  • Cash balancing

SERVSAFE Manager Certified

Education
Booker T. Washington Magnet HighCity05/2010
Auburn University At MontgomeryCity05/2015Bachelor's Of Fine Arts: Theater Design And Stagecraft
Certifications

SERVSAFE Manager Certified

Certificate Number: 13508361

Valid 4/2016-4/25/2021

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
  • Completeness
  • Formatting
  • Length
  • Measurable results

Resume Overview

School Attended

  • Booker T. Washington Magnet High
  • Auburn University At Montgomery

Job Titles Held:

  • Cashier Team Lead
  • Bartender Shift Manager
  • Assistant Manager, Head Server, Bartender
  • Front of House Director

Degrees

  • Bachelor's Of Fine Arts : Theater Design And Stagecraft

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