Cashier Team Lead Resume Example
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CASHIER TEAM LEAD
Summary
Hardworking Head Cashier offering 33 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Skills
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Experience
09/2016 to Current
Cashier Team LeadCargo Largo － Kansas City , MO
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Learned roles of other departments to provide coverage and keep store operational.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Resolved issues with cash registers, card scanners and printers.
- Assisted with purchases, locating items and signing up for rewards programs.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions and offered advice.
01/2001 to 12/2009
Assistant Store ManagerAbc Appliances And Repair Services － Tampa , FL
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Minimized waste through expense tracking and effective cost control strategies.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Mentored team on effective upselling and cross-selling techniques.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Cash office deposits ordering for safe
05/1999 to 01/2001
Support ManagerCerner － North Kansas City , MO
- Evaluated employee job performance and motivated staff to improve productivity.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Manage the sales operations
- Take care of customer's need
- Support all store management
- Keep track of daily sales reports
- Provide support to front end cashiers
- Inventory control
- Taking care of unloading and stocking of merchandise
- Coaching for improvement to help improve and grow
08/1995 to 04/1998
Human Resources AssistantCity Of Blue Springs － Blue Springs , MO
- Developed and maintained training materials and benefits packets for new hires.
- Conducted employment verification and background investigation to facilitate hiring process.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Evaluated staff performance at multiple facilities and made recommendations for training improvement.
- Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Supported human resources, controlling resume flow within applicant tracking system.
- Weekly schedules
Education and Training
05/1968
High School DiplomaBentonville High School － City, State
Some College (No Degree): Human Resources TrainingWalmart Institutes of Learning － City
- Completed continuing education in Human resources
- Recipient of the Rising Star
- GPA 3.8
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Resume Overview
School Attended
- Bentonville High School
- Walmart Institutes of Learning
Job Titles Held:
- Cashier Team Lead
- Assistant Store Manager
- Support Manager
- Human Resources Assistant
Degrees
- High School Diploma
Some College (No Degree) : Human Resources Training
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