cashier team lead resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Committed Cashier Team Lead with 3 years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.
Skills
Microsoft Office Certified Expert
Admirable communication skills
Communication skills
Credit
Customer service skills
Fluent in English
Government
International Business
Marketing strategies
Marketing
Microsoft Office
Organizational skills
Policies
Sales
Spanish
Team player
Cash drawer balancing
Cash management
Experience
10/2015 to 12/2016Cashier Team LeadNorthern Tool + Equipment | Tulsa, OK,
Perfected communication skills.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Organized and updated schedules to optimize coverage for expected customer demands.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
10/2017 to 06/2018Customer Service RepresentativeMoney Mart | Tampa, FL,
Answered 45+ inbound calls per day and directed to designated individuals or departments.
Trained 20 new employees each quarter in procedures and policies in order to maximize team performance.
Cross-trained staff members, resulting in 10% increase in customer satisfaction ratings.
Addressed customer service inquiries quickly and accurately.
Answered customer questions and addressed concerns, resulting in 5% reduction in complaint calls.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Reviewed account and service histories to identify trends and issues.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
06/2019 to CurrentClient Services Team LeadCb Richard Ellis | North Wales, PA,
Built and maintained strong relationships with participants by successfully resolving issues and responding promptly to phone inquiries.
Effectively controlled the release of proprietary and confidential information for general client lists.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Analyzed employee workloads to meet seasonal fluctuation needs.
Trained new employees on [Type] and [Type] positions to support team efficiency.
Optimized staffing levels with strategic scheduling and task delegation.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Delegated daily tasks to team members to optimize team productivity.
Fostered positive employee relationships through effective communication, training and development coaching.
Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Communicated and coordinated with multiple departments to achieve top results.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Offered constructive criticism regarding quality assurance on collections team phone calls.
Education and Training
Expected in 2020 to to Thomas Jefferson High School - International Business Program | BusinessHillsborough Community College, , GPA:
GPA: 3.7, Enrolled in honors program
Member of Student Government Association
Expected in 2016 to to | , , GPA:
GPA: 4.9, Took dual enrollment and advanced placement courses
President of Future Business Leaders of America
Expected in 2016 to to | , , GPA:
Vice President of Marketing in DECA
Treasurer of Future Business Leaders of America for 3 years
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Resume Overview
School Attended
Hillsborough Community College
Job Titles Held:
Cashier Team Lead
Customer Service Representative
Client Services Team Lead
Degrees
Thomas Jefferson High School - International Business Program