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Enthusiastic Head Cashier with 6 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
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- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Entered customer data using software and updated information whenever patrons changed rooms.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Supervised daily activities and provided assistance when needed.
- Administered medication as directed by physician.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
- Adhered to all resident lifting and safe lifting instructions and rules.
- Maintained clean, safe and well-organized patient environment.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Quickly acted to contain any hazardous chemicals likely to catch fire, leak or spill.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Brazosport College - Lake Jackson, TX
San Jacinto College District - Pasadena, TX
TWIC Certied
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Resume Overview
School Attended
- Brazosport College
- San Jacinto College District
Job Titles Held:
- Cashier Team Lead
- Front Desk Receptionist
- Health Care Aide
- Confined Space Rescue Technician
Degrees
- GED
- Associate of Arts
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