Cashier Team Lead Resume Example Company Name

HOLLY MCLAIN

Summary

Customer-focused Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled at money management with great attention to detail and organization skills. Resourceful and outgoing professional with training in Microsoft POS software. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Honest, skilled at managing money, assisting customers with any questions or concerns. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Skills

Loss prevention
Merchandise stocking
Store opening and closing
Training and coaching
Money Transfer Systems
Punctuality
Opening and closing procedures
Payment processing

Credit and cash transactions
Customer assistance
ID verification
Cash drawer balancing
Issue resolution
Bank deposits
Cash management
Cash register operation

Experience

12/2017 - 04/2018Cashier Team LeadCompany Name | City, State

Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Answered customer quests, provided store information and escorted to desired store areas.
Helped customers find specific products, answered questions and offered product advice.

02/2014 - 02/2017Assistant Store Manager/Front Counter LeadCompany Name | City, State

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Assisted customers, answered questions and resolved problems for stellar customer service.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Bank safe deposits daily with large sums of money and spending analysis.

11/2005 - 01/2007Early Childhood TeacherCompany Name | City, State

Taught children foundational skills such as colors, shapes and letters.
Organized and led activities to promote physical, mental and social development.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Maintained daily records of individual activities, behaviors, meals and naps.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Developed professional relationships with parents, teachers, directors and therapists.
Distributed quarterly progress assessments and milestone reports to each parent.
Worked closely with site director, family care workers, classroom teaching team and other specialists.

Education and Training

04/2010Associate of Applied Science: Veterinary Technology
Penn Foster Career School | City, State

Completed coursework in Equine and Bovine Science, Small Animal Surgery and Vaccinations.
Completed continuing education in Equine and Bovine Science.
Completed professional development in Veterinarian Assistance and Surgery.

05/2019Personal Training/Nutrition
National Academy of Sports Medicine | City

Resume Overview

School Attended

Penn Foster Career School
National Academy of Sports Medicine

Job Titles Held:

Cashier Team Lead
Assistant Store Manager/Front Counter Lead
Early Childhood Teacher

Degrees

04/2010 Associate of Applied Science : Veterinary Technology
05/2019 Personal Training/Nutrition

Cashier Team Lead Resume Example

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