Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Customer-focused Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled at money management with great attention to detail and organization skills. Resourceful and outgoing professional with training in Microsoft POS software. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Honest, skilled at managing money, assisting customers with any questions or concerns. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

  • Loss prevention
  • Merchandise stocking
  • Store opening and closing
  • Training and coaching
  • Money Transfer Systems
  • Punctuality
  • Opening and closing procedures
  • Payment processing
  • Credit and cash transactions
  • Customer assistance
  • ID verification
  • Cash drawer balancing
  • Issue resolution
  • Bank deposits
  • Cash management
  • Cash register operation
12/2017 to 04/2018 Cashier Team Lead Otg | Philadelphia, PA,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Helped customers find specific products, answered questions and offered product advice.
02/2014 to 02/2017 Assistant Store Manager/Front Counter Lead Mission Health System, Inc | Burnsville, NC,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Bank safe deposits daily with large sums of money and spending analysis.
11/2005 to 01/2007 Early Childhood Teacher Becky Gates Children Center | City, STATE,
  • Taught children foundational skills such as colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Worked closely with site director, family care workers, classroom teaching team and other specialists.
Education and Training
Expected in 04/2010 Associate of Applied Science | Veterinary Technology Penn Foster Career School, Scranton, PA GPA:
  • Completed coursework in Equine and Bovine Science, Small Animal Surgery and Vaccinations.
  • Completed continuing education in Equine and Bovine Science.
  • Completed professional development in Veterinarian Assistance and Surgery.
Expected in 05/2019 | Personal Training/Nutrition National Academy of Sports Medicine, Online, GPA:

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School Attended

  • Penn Foster Career School
  • National Academy of Sports Medicine

Job Titles Held:

  • Cashier Team Lead
  • Assistant Store Manager/Front Counter Lead
  • Early Childhood Teacher


  • Associate of Applied Science

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