Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits. Results-oriented Cashier motivated to exceed expectations and deliver exceptional service. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.
Skills
Order recording
Effective customer upselling
Merchandise restocking
Returns and exchanges
Customer assistance
Customer seating
Training and mentoring
Customer communication
Employee supervision
Performance evaluation
Employee training
Operations improvements
Procedure enforcement
Processes and procedures
Goal-oriented
Continuous improvements
Performance reporting
Experience
09/2021 to Current
Package SupervisorRelx Group – Saint Cloud, MN,
Examined freight to determine loading sequences.
Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
09/2021 to 01/2022
HR InternAltamed – Orange, CA,
Organized and stored employment forms and information.
Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
Maintained employee documentation, organizational chart and phone list.
Assisted with new hire orientation preparation, scheduling and administration.
Supported recruiting and hiring by coordinating and assisting with interviews.
Worked on multiple projects simultaneously in fast-paced environment.
Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
Developed and maintained training materials and benefits packets for new hires.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Answered employee inquiries regarding pay and benefits.
Demonstrated awareness, understanding and skills necessary to work in diverse environment.
08/2021 to 01/2022
Team Leader SupervisorBoyd Gaming, Inc. – Kansas City, MO,
Trained employees on daily tasks and coached to improve performance.
Enforced procedures and policies for safety and quality services.
Addressed operational issues and determined changes to drive improvements.
Led and managed employees in partnership with other company leaders.
Tracked staff attendance compared to scheduled shift hours.
Fostered positive employee relationships through communication, training and development coaching.
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Provided ongoing training to address staff needs.
Conducted employee evaluations and reviews.
10/2020 to 05/2021
Covid ScreenerMelaleuca – Idaho Falls, ID,
Observed all regulations regarding work procedures to keep company compliant.
Completed routine and incident-related documentation.
Designed action plans to respond to emergency situations.
Upheld strong customer service standards while completing screenings.
Guarded restricted areas to prevent unauthorized entry.
Screened employees and visitors using specific protocol and non-contact infrared thermometers.
Sanitized work area and sterilized equipment and instruments to comply with protocols.
Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
02/2019 to 03/2020
Cashier SupervisorGold Star – City, STATE,
Restocked workstation with supplies and communicated out of stock items to management.
Informed customers of final bill tab and processed form of payment.
Accurately made change for cash transactions.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Monitored and counted food stock and supplies to reorder on time.
Stayed up to date on current item discounts to support promotions.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Welcomed customers, offering assistance to help find store items.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Greeted customers and responded to requests for information.
Called for back up cashiers during peak times to minimize wait time for customers.
Processed exchanges and returns by inputting in company database.
11/2016 to 02/2018
Customer Service Representative SupervisorSutherland Global Services – City, STATE,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Set up and activated customer accounts.
Assisted customers in making payments on accounts and setting up payment plans.
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