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cashier supervisor resume example with 17+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Analytical Cashier Supervisor with expertise and experience developing effective methods of service delivery. Accountability for front end oversight and maintaining quality standards while improving customer experience. Possesses good public relations and communication skills.

Skills
  • Point of sale systems
  • Employee management
  • Consultative sales
  • Merchandising
  • Creating marketing plans
  • Reliable and trustworthy
  • Team management
Experience
03/2016 to 05/2021 Cashier Supervisor Gpm Investments | Rothschild, WI,
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Greeted customers and responded to requests for information.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Supervised store opening and closing procedures, including counting cash drawers and making bank deposits.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Built and maintained working relationships with peers and upper management.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Verified customer identification for alcohol or tobacco purchases.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
06/2003 to 11/2016 Assistant Manager The Cato Corporation | Savannah, GA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
03/2014 to 01/2016 Customer Service Associate Buzzi Unicem | Dallas, TX,
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Relayed productive customer feedback to marketing teams.
  • Shared detailed information regarding options to help customers make decisions.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
01/2013 to 03/2014 Sales Associate Guess?, Inc. | Allen, TX,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
  • Negotiated and closed deals with minimal oversight.
  • Processed orders through company system and coordinated product deliveries.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Education and Training
Expected in 04/1991 High School Diploma | Northview, Brazil, IN GPA:
Expected in | Human Services Ivy Tech Community College of Indiana, Indianapolis, IN GPA:
  • Dean's List Honoree 3Terms 2015-2017
  • Major in Human Service

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Resume Overview

School Attended

  • Northview
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Cashier Supervisor
  • Assistant Manager
  • Customer Service Associate
  • Sales Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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