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Cashier Supervisor Resume Example

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CASHIER SUPERVISOR
Professional Summary

Organized Cashier Supervisor experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.

Accomplishments

    Employee of the Month two times at JCPenney.

Skills
  • Microsoft Word and Outlook 365.
  • Benefits
  • Closing
  • Coaching
  • Com
  • Oral
  • Credit
  • Customer Service
  • Features
  • Human Resources
  • Meetings
  • Outlook
  • Window
  • Microsoft Word
  • Microwaves
  • Motivational Speaker
  • Product upselling
  • Credit card processing
  • Customer assistance
  • Refunds and exchanges
  • Identification checks
  • Point of sale knowledge
  • Loss prevention
  • Checkout consistency
  • Purchase assistance
  • Cash register systems
  • Product knowledge
  • Cleanliness
  • Order monitoring
  • Guest inquiries
  • Maintaining store appearance
  • Multi-tasking ability
  • Refund handling
  • Price changes
  • Good telephone etiquette
  • Product restocking
  • Staff Training
  • Time management skills
  • Composer
  • Excellent people skills
  • Performance Appraisals
  • POS
  • Receptionist
  • Sales
  • Selling
  • Scheduling
  • Supervisor
  • Telephone
  • Trainer
  • Training materials
  • Website
  • Written
  • MOD
  • Cash register operations
  • Drawer management
  • Bagging and packaging
  • Stocking and replenishing
  • Payment collection
  • Cash drawer management
  • Point-of-sale system operation
  • Cash Handling
  • Coupons and gift cards
  • Cash register operation
  • Written and verbal communication
  • Coaching and mentoring
  • Cash register skills
  • Receipt and refund issuance
  • Customer Relations
  • Monetary transactions
  • Currency counting
  • Cleaning procedures
  • Exemplary communication
  • Product and service sales
  • Sales expertise
  • Adaptability
  • Friendly demeanor
Work History
Cashier Supervisor03/2020 to Current
JCPenney – Orlando, FL
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
  • Prepared and submitted end-of-shift reports using [Software].
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
Human Resource • Supervisor03/2018 to 03/2020
JCPenney – Orlando, FL
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 52 new employees.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies.
  • Organized company-wide events designed to boost employee morale.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Liaised between multiple business divisions to improve communications.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
Major Appliances • Supervisor10/2017 to 04/2019
JCPenney – Orlando, FL
  • JCPenney.
  • Source, Screen, Interview, Hire and Train applicants for various departments within the store; classroom setting.
  • Utilize company provided information.
  • Developed additional training materials to use in conjunction with company documents.
  • Schedule associates through scheduling application via PC.
  • Create Associate Engagement functions.
  • Conduct Morning and Nightly team stand up meetings.
  • Assist customers on the sales floor over the entire two level store in every department.
  • Consistently sign customers up for the JCPenney Rewards program.
  • Drive Credit acquisition, Sales and Customer Service.
  • Utilize IPads and IPods to assist customers and utilize MOD application.
  • Perform store Markdowns on merchandise.
  • Assist customers requiring Custom Window Treatments.
  • Refer customers to In-Home Custom Decorator when applicable.
  • Process OMNI Channel orders.
  • Receive UPS and FedEx shipments; check in and process.
  • Perform store Opening and Closing procedures.
  • Secure the store utilizing integrated security key pad.
  • Major Appliances.
  • JCPenney.
  • Supervised associates as well as Coached and Trained on selling Major Appliances.
  • Sold Major Appliances, to include Washers, Dryers, Dishwashers, Refrigerators, Ranges and Over the counter Microwaves, to customers by demonstrating and explaining the features and benefits.
  • Obtained Leads and converted into Sales.
  • Solicited Home Services to customers.
  • Including Trane Air Conditioning units; ReBath remolding and Water treatment.
  • Consulted customers on home decorating ideas and suggestive sold Draperies, Comforters and Towels.
  • Obtained the # 1 position in the District for nine months for In Home Custom Window Referrals by an Associate.
  • District comprised of 15 stores.
  • Home and Children's department.
  • JCPenney.
  • Floor Set.
  • Assist customers on the sales floor and via telephone.
  • Rang sales through POS.
  • Solicited and processed customer's information for the JCPenney card.
  • Placed orders at POS through our company .com website.
  • Performed “In the Moment” Associate Coaching's.
  • Conducted home product education with Associates.
  • Supervised Associates.
  • Composed and administered Annual Performance Appraisals.
  • Performed Recovery and maintained sales floor Core Standards.
  • MOD responsibilities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed company operations, including staff hiring, training, development, scheduling and supervision.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Mentored newly hired employees on Appliances equipment and developed training manual for all Major Appliance Associates to use for reference purposes.
  • Oversaw, coached and evaluated five Major Appliance employees.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Kept accurate and detailed records of personnel progress and productivity.
Urgent Care Center Manager, Office Manager, Medical Registration Clerk11/1987 to 01/2010
Evening Triage Receptionist – Orlando, FL.
  • POSITIONS HELD DURING CAREER:, ; Maitland, FL.
  • Family Practice/Internal Medicine and OB/GYN and Pediatrics.
  • Filled in at the Laboratory desk as a Receptionist.
  • Preceptor for Receptionists.
  • Developed a Training Manual for Receptionists.
  • Performed collection and reporting functions for office.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Improved patient satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Received, screened and routed incoming calls.
  • Explained form wording to patients to help each understand information required.
  • Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
  • Greeted patients and provided comfortable seating options.
Education
Master of Science: Managerial LeadershipNational-Louis University- Orlando, FL
Bachelor of Science: Business ManagementNational Louis-University- Orlando, FL
Associate of Science: Medical Secretarial StudiesWest Virginia Institute of Technology- Montgomery, WV
Employee of the Month

Was selected by two GMs at separate times twice for Employee of the Month.

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Resume Overview

Companies Worked For:

  • JCPenney
  • Evening Triage Receptionist

School Attended

  • National-Louis University
  • National Louis-University
  • West Virginia Institute of Technology

Job Titles Held:

  • Cashier Supervisor
  • Human Resource • Supervisor
  • Major Appliances • Supervisor
  • Urgent Care Center Manager, Office Manager, Medical Registration Clerk

Degrees

  • Master of Science : Managerial Leadership
    Bachelor of Science : Business Management
    Associate of Science : Medical Secretarial Studies

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