Cashier Supervisor resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized Cashier Supervisor experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.


    Employee of the Month two times at JCPenney.

  • Microsoft Word and Outlook 365.
  • Benefits
  • Closing
  • Coaching
  • Com
  • Oral
  • Credit
  • Customer Service
  • Features
  • Human Resources
  • Meetings
  • Outlook
  • Window
  • Microsoft Word
  • Microwaves
  • Motivational Speaker
  • Product upselling
  • Credit card processing
  • Customer assistance
  • Refunds and exchanges
  • Identification checks
  • Point of sale knowledge
  • Loss prevention
  • Checkout consistency
  • Purchase assistance
  • Cash register systems
  • Product knowledge
  • Cleanliness
  • Order monitoring
  • Guest inquiries
  • Maintaining store appearance
  • Multi-tasking ability
  • Refund handling
  • Price changes
  • Good telephone etiquette
  • Product restocking
  • Staff Training
  • Time management skills
  • Composer
  • Excellent people skills
  • Performance Appraisals
  • POS
  • Receptionist
  • Sales
  • Selling
  • Scheduling
  • Supervisor
  • Telephone
  • Trainer
  • Training materials
  • Website
  • Written
  • MOD
  • Cash register operations
  • Drawer management
  • Bagging and packaging
  • Stocking and replenishing
  • Payment collection
  • Cash drawer management
  • Point-of-sale system operation
  • Cash Handling
  • Coupons and gift cards
  • Cash register operation
  • Written and verbal communication
  • Coaching and mentoring
  • Cash register skills
  • Receipt and refund issuance
  • Customer Relations
  • Monetary transactions
  • Currency counting
  • Cleaning procedures
  • Exemplary communication
  • Product and service sales
  • Sales expertise
  • Adaptability
  • Friendly demeanor
Work History
Cashier Supervisor, 03/2020 - Current
Gpm Investments Lake Charles, LA,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
  • Prepared and submitted end-of-shift reports using [Software].
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
Human Resource • Supervisor, 03/2018 - 03/2020
JCPenney City, STATE,
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 52 new employees.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies.
  • Organized company-wide events designed to boost employee morale.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Liaised between multiple business divisions to improve communications.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
Major Appliances • Supervisor, 10/2017 - 04/2019
JCPenney City, STATE,
  • JCPenney.
  • Source, Screen, Interview, Hire and Train applicants for various departments within the store; classroom setting.
  • Utilize company provided information.
  • Developed additional training materials to use in conjunction with company documents.
  • Schedule associates through scheduling application via PC.
  • Create Associate Engagement functions.
  • Conduct Morning and Nightly team stand up meetings.
  • Assist customers on the sales floor over the entire two level store in every department.
  • Consistently sign customers up for the JCPenney Rewards program.
  • Drive Credit acquisition, Sales and Customer Service.
  • Utilize IPads and IPods to assist customers and utilize MOD application.
  • Perform store Markdowns on merchandise.
  • Assist customers requiring Custom Window Treatments.
  • Refer customers to In-Home Custom Decorator when applicable.
  • Process OMNI Channel orders.
  • Receive UPS and FedEx shipments; check in and process.
  • Perform store Opening and Closing procedures.
  • Secure the store utilizing integrated security key pad.
  • Major Appliances.
  • JCPenney.
  • Supervised associates as well as Coached and Trained on selling Major Appliances.
  • Sold Major Appliances, to include Washers, Dryers, Dishwashers, Refrigerators, Ranges and Over the counter Microwaves, to customers by demonstrating and explaining the features and benefits.
  • Obtained Leads and converted into Sales.
  • Solicited Home Services to customers.
  • Including Trane Air Conditioning units; ReBath remolding and Water treatment.
  • Consulted customers on home decorating ideas and suggestive sold Draperies, Comforters and Towels.
  • Obtained the # 1 position in the District for nine months for In Home Custom Window Referrals by an Associate.
  • District comprised of 15 stores.
  • Home and Children’s department.
  • JCPenney.
  • Floor Set.
  • Assist customers on the sales floor and via telephone.
  • Rang sales through POS.
  • Solicited and processed customer’s information for the JCPenney card.
  • Placed orders at POS through our company .com website.
  • Performed “In the Moment” Associate Coaching’s.
  • Conducted home product education with Associates.
  • Supervised Associates.
  • Composed and administered Annual Performance Appraisals.
  • Performed Recovery and maintained sales floor Core Standards.
  • MOD responsibilities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed company operations, including staff hiring, training, development, scheduling and supervision.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Mentored newly hired employees on Appliances equipment and developed training manual for all Major Appliance Associates to use for reference purposes.
  • Oversaw, coached and evaluated five Major Appliance employees.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Kept accurate and detailed records of personnel progress and productivity.
Urgent Care Center Manager, Office Manager, Medical Registration Clerk, 11/1987 - 01/2010
Evening Triage Receptionist City, STATE,
  • Family Practice/Internal Medicine and OB/GYN and Pediatrics.
  • Filled in at the Laboratory desk as a Receptionist.
  • Preceptor for Receptionists.
  • Developed a Training Manual for Receptionists.
  • Performed collection and reporting functions for office.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Improved patient satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Received, screened and routed incoming calls.
  • Explained form wording to patients to help each understand information required.
  • Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
  • Greeted patients and provided comfortable seating options.
Master of Science: Managerial Leadership, Expected in
National-Louis University - Orlando, FL,
Bachelor of Science: Business Management, Expected in
National Louis-University - Orlando, FL,
Associate of Science: Medical Secretarial Studies, Expected in
West Virginia Institute of Technology - Montgomery, WV,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • National-Louis University
  • National Louis-University
  • West Virginia Institute of Technology

Job Titles Held:

  • Cashier Supervisor
  • Human Resource • Supervisor
  • Major Appliances • Supervisor
  • Urgent Care Center Manager, Office Manager, Medical Registration Clerk


  • Master of Science
  • Bachelor of Science
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: