Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.To attain a position with a client and team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office oriented goals.I would like to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities
- Wire transfers
- ID verification
- Lotto machine operations
- Display setup
- Product upselling
- Payment processing
- POS systems
- Liquor regulations and compliance
- Merchandise restocking
- Cash register operation
- Returns and exchanges
- Scanner operations
- Training and mentoring
- Effective customer upselling
- Cash management
- Coin counting
- Customer assistance
- Loss prevention
- Call center operations
- Account management
|
- Membership renewals
- Documentation and reporting
- Customer support
- Data entry
- Database maintenance
- Quality control
- Credit card payment processing
- Schedule mastery
- Customer relations
- Inventory control
- Employee coaching
- Report creation
- Materials transport
- Promotional support
- Inbound and outbound calling
- [Industry] regulations knowledge
- Clerical support
- Route management
- Call center experience
- Conflict resolution
|
07/2019 to 01/2020 Cashier Specialist Guitar Center, Inc. – Burlington, NC,
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Collected, tracked and distributed payments for special services such as Checks and WIC.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Offered every customer immediate and targeted attention to meet needs and promote Specialized offerings.
- Backed up Multiple departments by stocking shelves, retrieving products and helping customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
- Helped customer locate and select appropriate merchandise throughout store.
- Scanned items quickly to keep lines moving and reduce overall wait time.
01/2017 to 12/2018 Warehouse Worker Suncoast Community Health Center – Ruskin, FL,
- Considered specific product requirements and accessibility when managing and organizing storage areas.
- Affixed accurate labels to customer packages to prevent unnecessary delays.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Managed vendor relationships to support supply chain and maintain product quality.
- Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
09/2013 to 03/2014 Call Center Customer Service Representative Alpine Access – City, STATE,
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained revenue streams by exhausting every option before offering refunds.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Helped company maintain exceptional client service ratings on external audits.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prepared, completed and processed customer account forms and database changes.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Documented conversations with customers to track requests, problems and solutions.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Provided top quality control and eliminated downtime to maximize revenue.
- Lead on- and off-site customer support teams across multiple time zones.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Mentored junior team members and managed employee relationships.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Expected in 12/2006 GED:
High School Homebound - Corbin, KY
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Measurable Results
- Personalization
- Target Job