Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.To attain a position with a client and team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office oriented goals.I would like to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities
Skills
Wire transfers
ID verification
Lotto machine operations
Display setup
Product upselling
Payment processing
POS systems
Liquor regulations and compliance
Merchandise restocking
Cash register operation
Returns and exchanges
Scanner operations
Training and mentoring
Effective customer upselling
Cash management
Coin counting
Customer assistance
Loss prevention
Call center operations
Account management
Membership renewals
Documentation and reporting
Customer support
Data entry
Database maintenance
Quality control
Credit card payment processing
Schedule mastery
Customer relations
Inventory control
Employee coaching
Report creation
Materials transport
Promotional support
Inbound and outbound calling
[Industry] regulations knowledge
Clerical support
Route management
Call center experience
Conflict resolution
Experience
07/2019 to 01/2020
Cashier SpecialistGuitar Center, Inc. – Burlington, NC,
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Collected, tracked and distributed payments for special services such as Checks and WIC.
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Drove sales and add-on purchases by promoting specific item options to customers.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Offered every customer immediate and targeted attention to meet needs and promote Specialized offerings.
Backed up Multiple departments by stocking shelves, retrieving products and helping customers.
Learned roles of other departments to provide coverage and keep store operational.
Collected merchandise from store and searched back-end locations for customer purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
Helped customer locate and select appropriate merchandise throughout store.
Scanned items quickly to keep lines moving and reduce overall wait time.
01/2017 to 12/2018
Warehouse WorkerSuncoast Community Health Center – Ruskin, FL,
Considered specific product requirements and accessibility when managing and organizing storage areas.
Affixed accurate labels to customer packages to prevent unnecessary delays.
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Managed vendor relationships to support supply chain and maintain product quality.
Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
Maintained accurate and current order and shipment forms, inventory documentation and customer records.
09/2013 to 03/2014
Call Center Customer Service RepresentativeAlpine Access – City, STATE,
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Maintained revenue streams by exhausting every option before offering refunds.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Helped company maintain exceptional client service ratings on external audits.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Prepared, completed and processed customer account forms and database changes.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Documented conversations with customers to track requests, problems and solutions.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Provided top quality control and eliminated downtime to maximize revenue.
Lead on- and off-site customer support teams across multiple time zones.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Mentored junior team members and managed employee relationships.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
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