Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.To attain a position with a client and team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office oriented goals.I would like to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities

  • Wire transfers
  • ID verification
  • Lotto machine operations
  • Display setup
  • Product upselling
  • Payment processing
  • POS systems
  • Liquor regulations and compliance
  • Merchandise restocking
  • Cash register operation
  • Returns and exchanges
  • Scanner operations
  • Training and mentoring
  • Effective customer upselling
  • Cash management
  • Coin counting
  • Customer assistance
  • Loss prevention
  • Call center operations
  • Account management
  • Membership renewals
  • Documentation and reporting
  • Customer support
  • Data entry
  • Database maintenance
  • Quality control
  • Credit card payment processing
  • Schedule mastery
  • Customer relations
  • Inventory control
  • Employee coaching
  • Report creation
  • Materials transport
  • Promotional support
  • Inbound and outbound calling
  • [Industry] regulations knowledge
  • Clerical support
  • Route management
  • Call center experience
  • Conflict resolution
07/2019 to 01/2020
Cashier Specialist Guitar Center, Inc. Burlington, NC,
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Collected, tracked and distributed payments for special services such as Checks and WIC.
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Offered every customer immediate and targeted attention to meet needs and promote Specialized offerings.
  • Backed up Multiple departments by stocking shelves, retrieving products and helping customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
01/2017 to 12/2018
Warehouse Worker Suncoast Community Health Center Ruskin, FL,
  • Considered specific product requirements and accessibility when managing and organizing storage areas.
  • Affixed accurate labels to customer packages to prevent unnecessary delays.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
09/2013 to 03/2014
Call Center Customer Service Representative Alpine Access City, STATE,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Helped company maintain exceptional client service ratings on external audits.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Mentored junior team members and managed employee relationships.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Education and Training
Expected in 12/2006
High School Homebound - Corbin, KY

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School Attended

  • High School Homebound

Job Titles Held:

  • Cashier Specialist
  • Warehouse Worker
  • Call Center Customer Service Representative


  • GED

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