Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Committed and hardworking [Job Title] with [Number] years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.
Skills
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Work History
11/2018 to Current
Cashier Specialist Mhc Equity Lifestyle Properties – Saulsbury, TN,
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Managed special actions such as returns processing and payment reversals for team members
- Assisted cashier team with resolving problems and maintaining efficiency
- Educated customers on promotions to enhance sales
- Checked prices for customers and processed items sold by scanning barcodes
- Increased sales 100% by offering advice on purchases and promoting additional products
- Answered questions about store policies and concerns to support positive customer experiences
- Assisted customers by answering questions and fulfilling requests
- Requested official identification for Tabacco purchases and verified details, consistently meeting strict legal standards of underage sales
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Assisted customers with locating and choosing merchandise in any store department
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Processed POS transactions, including checks, cash and credit purchases or refunds
05/2012 to 08/2016
Cashier Trainer Sears – City, STATE,
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Maintained current knowledge of store promotions and highlighted sales to customers
- Assisted customers by answering questions and fulfilling requests
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Assisted customers with locating and choosing merchandise in any store department
- Reviewed and resolved differences between accounting information and cash drawer
- Quickly and accurately counted drawers at start and end of each shift
- Used POS system to enter orders, process payments, and issue receipts
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Answered questions about store policies and concerns to support positive customer experiences
- Checked prices for customers and processed items sold by scanning barcodes
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Educated customers on promotions to enhance sales
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
10/2011 to 01/2016
Office Administrator Vacu Vent – City, STATE,
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training
- Assisted in training temporary employees for special projects, ensuring readiness, service quality and efficiency
- Trained new employees on administrative procedures, company policies and performance standards
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
Education
Expected in 06/1990
High School Diploma:
Vero Beach High - Vero Beach, FL,
Vero Beach High - Vero Beach, FL,
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Resume Overview
School Attended
- Vero Beach High
Job Titles Held:
- Cashier Specialist
- Cashier Trainer
- Office Administrator
Degrees
- High School Diploma
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