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Cashier Manager Resume Example

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CASHIER MANAGER
Summary

Responsive team leader with strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.Service-focused professional and friendly team player with knack for building productive working relationships. Extensive cash handling experience. Implementing encouragement tactics and outlining goals. Dedicated and hardworking and able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Merchandising
  • Point of sale systems
  • Quality assurance
  • Consultative sales
  • Customer service
  • Leadership development
  • Store growth planning
  • Building brand awareness
  • Planning and coordination
  • Invoice generation
  • Inventory management
  • Administrative support
  • Supervision
  • Organization
  • Communications
  • Business operations
  • Process improvement
  • Team building
  • Relationship development
  • Problem resolution
Experience
Cashier Manager
Parkville, MDSoda Pop Shop/Jun 2017 to Mar 2020
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Built and maintained effective working relationships with peers and upper management.
  • Boosted profitability and customer satisfaction ratings.
Host
Bel Air, MDSizzling Bombay/Dec 2015 to May 2017
  • Assisted by taking guests drink orders, orders and deliveries.
  • Cleaned seating area and checked restrooms.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Tracked seated guests and available seating using tablet.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Notified servers after seating parties in section for prompt service.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered questions about food and order statuses for waiting customers.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Guided guests to appropriate seating for party size, provided with menus.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Answered telephone to provide establishment information and take party reservations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Greeted guests entering restaurant and gathered information to seat groups or place on wait list, distributing pagers to waiting guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered customers' questions about hours, seating, current wait time and other information.
Sandwich Artist
Jarrettsville, MDSubway/Jun 2016 to Mar 2017
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Organized food preparation stations and replenished supplies regularly.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Completed efficient store opening and closing procedures each day.
  • Assisted customers, including answering questions and preparing orders.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Organized food items on serving trays and in carry-out packages.
  • Informed customers of regular deals or monthly specials.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Restocked kitchen supplies by rotating food according to dates.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Answered guest questions, delivering most accurate and updated information available.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Took orders, prepared foods and processed payments in full-service.
  • Verified orders and bagged items for easy transport.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Cleaned and maintained all food preparation stations.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Prepared food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Monitored and counted food stock and supplies to reorder on time.
Education and Training
Associate of Arts: General Studies, SociologyHarford Community CollegeAug 2018Bel Air, MD

I graduated in 2018 and I will be getting a degree in sociology this January, 2020.

High School DiplomaWest Nottingham AcademyJun 2014Colora, MD
  • Honor Society Member
  • Varsity Athlete
  • Honor Roll
  • International Club Member
  • Spanish Club Member
  • Recipient in baccalaureate: 4 Years of Sports, Language award
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Resume Overview

Companies Worked For:

  • Soda Pop Shop
  • Sizzling Bombay
  • Subway

School Attended

  • Harford Community College
  • West Nottingham Academy

Job Titles Held:

  • Cashier Manager
  • Host
  • Sandwich Artist

Degrees

  • Associate of Arts : General Studies, Sociology
    High School Diploma

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