Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced retail professional with 15-year history of training and leading teams of cashiers in high-volume environments. Detail-oriented and organized with excellent time management ability.
I am a mother of 5 children so being able to multi task and keep cool in high stress situations is something i am fairly good at.
Skills
Store opening/closing procedures
Opening and closing procedures
Cash Handling
Cash register operation
Payment processing
Time management strength
Stock management
Loss prevention
Customer assistance
Refunds and exchanges
Cleaning and sanitizing
Check cashing
Inventorying products
Purchase assistance
Cash register systems
Cash balancing
10-KEY
Stocking and replenishing
Point of sale knowledge
Product and service sales
Interpersonal ability
Multi-tasking skill
Communication skills
Product restocking
Currency sorting
Identification checks
Cash drawer management
Cash register skills
Coupons and gift cards
Cleanliness
Credit card processing
Basic math skills
Maintaining store appearance
Work History
09/2015 to 03/2020
Cashier LeadUnitypoint Health – Princeville, IL,
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Maintained stock within optimal levels to meet expected customer and sales levels.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Resolved escalated customer disputes with special actions such as discounts.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Developed standard operating procedures.
Built effective training and coaching strategies to optimize team performance.
Trained as sales associate and provided back-up coverage to provide customers with optimal support.
Educated employees on all job tasks, including register use, merchandising and customer service.
Directed team of 6 cashiers to maximize performance and deliver exceptional service to every customer.
Oversaw group of 6 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Displayed new stock and rotated existing products.
Educated customers on promotions to enhance sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers by answering questions and fulfilling requests.
05/2013 to 06/2014
TellerBbcn Bank – Flushing, NY,
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Prepared, sorted and distributed new account reports to appropriate branches.
Processed quarterly vault and ATM audits with zero error rate.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Coordinated daily cash reconciliation in high-volume location.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Maintained balancing record with 95% rate of accuracy.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Maintained friendly and professional customer interactions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sold cashier's checks, traveler's checks and money orders.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Executed wire transfers, stop payments and account transfers.
Collected member loan payments.
Organized, stocked and maintained teller window area.
Maintained teller drawer to perform bank transactions.
Assisted estimated 25 customers each hour and remained poised and professional even in high-stress situations and when dealing with irate individuals.
Performed vault, alarm and door duties to facilitate opening and closing of operations.
Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Investigated staff out-of-balance conditions and instituted corrective procedures.
Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Assigned and distributed workflow to support efficient and effective front line operations.
07/2005 to 04/2011
Office ClerkOrsini Healthcare – Elk Grove, IL,
Maintained current knowledge of store promotions and highlighted sales to customers.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
Helped customers locate appropriate store locations of grocery products, answered questions about products and provided solutions for various return issues.
Checked prices for customers and processed items sold by scanning barcodes.
Assisted customers with locating and choosing merchandise in any store department.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Trained as cashier and provided back-up coverage to provide customers with optimal support.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Quickly and accurately counted drawers at start and end of each shift.
Assisted customers by answering questions and fulfilling requests.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Learned meat department and signage positions and provided backup at key times.
Used POS system to enter orders, process payments, and issue receipts.
Worked closely with store manager to solve problems and handle customer concerns.
Verified over $100,000 of cash and credit payments daily.
Education
Expected in
High School Diploma: Charles Page High School - Sand Springs, OK GPA:
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