SEARCH

Cashier Lead Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CASHIER LEAD
Professional Summary

Experienced retail professional with 15-year history of training and leading teams of cashiers in high-volume environments. Detail-oriented and organized with excellent time management ability.

I am a mother of 5 children so being able to multi task and keep cool in high stress situations is something i am fairly good at.

Skills
  • Store opening/closing procedures
  • Opening and closing procedures
  • Cash Handling
  • Cash register operation
  • Payment processing
  • Time management strength
  • Stock management
  • Loss prevention
  • Customer assistance
  • Refunds and exchanges
  • Cleaning and sanitizing
  • Check cashing
  • Inventorying products
  • Purchase assistance
  • Cash register systems
  • Cash balancing
  • 10-KEY
  • Stocking and replenishing
  • Point of sale knowledge
  • Product and service sales
  • Interpersonal ability
  • Multi-tasking skill
  • Communication skills
  • Product restocking
  • Currency sorting
  • Identification checks
  • Cash drawer management
  • Cash register skills
  • Coupons and gift cards
  • Cleanliness
  • Credit card processing
  • Basic math skills
  • Maintaining store appearance
Work History
Cashier Lead09/2015 to 03/2020
Metroshoe Warehouse – Tulsa, OK
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Developed standard operating procedures.
  • Built effective training and coaching strategies to optimize team performance.
  • Trained as sales associate and provided back-up coverage to provide customers with optimal support.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Directed team of 6 cashiers to maximize performance and deliver exceptional service to every customer.
  • Oversaw group of 6 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Displayed new stock and rotated existing products.
  • Educated customers on promotions to enhance sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
Teller05/2013 to 06/2014
American Heritage Bank – Sapulpa, OK
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Prepared, sorted and distributed new account reports to appropriate branches.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Coordinated daily cash reconciliation in high-volume location.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Maintained balancing record with 95% rate of accuracy.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Maintained friendly and professional customer interactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Sold cashier's checks, traveler's checks and money orders.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Executed wire transfers, stop payments and account transfers.
  • Collected member loan payments.
  • Organized, stocked and maintained teller window area.
  • Maintained teller drawer to perform bank transactions.
  • Assisted estimated 25 customers each hour and remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Assigned and distributed workflow to support efficient and effective front line operations.
Office Clerk07/2005 to 04/2011
Warehouse Market – Tulsa, OK
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Helped customers locate appropriate store locations of grocery products, answered questions about products and provided solutions for various return issues.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Trained as cashier and provided back-up coverage to provide customers with optimal support.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Learned meat department and signage positions and provided backup at key times.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Worked closely with store manager to solve problems and handle customer concerns.
  • Verified over $100,000 of cash and credit payments daily.
Education
High School DiplomaCharles Page High School- Sand Springs, OK
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Metroshoe Warehouse
  • American Heritage Bank
  • Warehouse Market

School Attended

  • Charles Page High School

Job Titles Held:

  • Cashier Lead
  • Teller
  • Office Clerk

Degrees

  • High School Diploma

Similar Resumes

View All
Lead-Cashier-resume-sample

Lead Cashier

Sky Zone Doral

Opa Locka, Florida