LiveCareer-Resume

cashier customer service resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Skills
  • POS systems
  • Scanner operations
  • Customer assistance
  • Cash counting machine operations
  • Product recommendations
  • Credit and cash transactions
  • Payment processing
  • Merchandise restocking
  • ID verification
  • Issue resolution
  • Cash register operation
  • Item replenishment
  • Guest communication
  • Store organization
  • Customer service-oriented
  • Team contribution
  • Safety protocols
  • Guest service
  • Personable guest service
  • Guest assistance
Experience
06/2019 to 12/2021
Certified Dog Sitter/Professional Dog Walker Wegmans Food Markets, Inc. Elmira, NY,
  • Fed animals twice daily and refilled water dish frequently with fresh supply.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Offered animals ample exercise opportunities through walks and play activities.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Turned on lights at dusk and locked first floor doors and windows upon leaving.
  • Provided seamless communication to inform pet owners of visits and pet status.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Cared for pets during owners' absences.
  • Monitored medication administration as directed by pet owners and vet.
  • Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Promoted optimal animal health by feeding and watering on regular schedule.
08/2015 to 04/2019
Cashier, Customer Service Williams-Sonoma, Inc. Silverthorne, CO,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Processed hundreds of transactions per day with exceptional accuracy.
  • Increased sales by suggesting specific complementary items to customers.
01/2018 to 06/2018
Retail Sales Associate Fogo De Chao Fort Lauderdale, FL,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Completed assigned training to stay updated on important policies and procedures.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Generated brand awareness and positive product impressions to increase sales.
  • Drove sales by successfully employing upselling and cross-selling strategies.
  • Adhered to company initiatives and achieved established goals.
  • Offered coupons and special deals to increase quantity of customer spending.
06/2015 to 08/2015
Hostess Bass Pro Shops Greenville, SC,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
01/2013 to 06/2014
Cashier, Customer Service Chick-fil-A City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Increased sales by suggesting specific complementary items to customers.
Summary

Enthusiastic retail professional with over 5 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Education and Training
Expected in 05/2023
Bachelor of Science: Ministerial Leadership
Southeastern University - Lakeland, FL
GPA:
  • Dean's List for 3.5 gpa or higher
Certifications
  • Advanced Certificate of Ministry and Leadership, Celebration College - 2017
  • Care Partner Certificate, Celebration Church - 2016
  • Advanced Certificate of Ministry and Leadership, C3 College - 2015

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Resume Overview

School Attended

  • Southeastern University

Job Titles Held:

  • Certified Dog Sitter/Professional Dog Walker
  • Cashier, Customer Service
  • Retail Sales Associate
  • Hostess
  • Cashier, Customer Service

Degrees

  • Bachelor of Science

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