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cashier customer service resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.

Motivated Customer Service Representative with over 10  years' retail experience in fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English only.

Call Center Representative versed in customer support protocols for [Product or Service]. Extensive high-call volume experience, spanning 20 years working with Residential  consumers. Superior computer skills and telephone etiquette.

Attentive Customer Service Representative with 20+  years achieving customer service satisfaction and customer retention goals. Independent and Claire thinking team player seeking a role offering increased responsibility.

Skills
  • Keyboarding
  • Credit card transactions
  • Excellent work ethic
  • Multi-line phone talent
  • Employee relations
  • Planning and organization
  • Claims investigation and research
  • Customer-oriented
  • Merchandising
  • Call center transactions
  • Credit card processing
  • Cash handling and management
  • Stocking
  • Retail merchandising experience
  • People-oriented
  • Personable
  • Strong interpersonal skills
  • Positive and friendly
Education
Cheyney University Of Pennsylvania Cheyney, PA Expected in High School Diploma : - GPA :

I went to Cheyney University Of Pennsylvania for one semester and a half.  I did not graduate from this school.

Work History
American Dining Creations - Cashier Customer Service
York, PA, 06/2018 - Current
  • Responded to inquiries pertaining to merchandise availability and pricing.
  • Received incoming materials and products and verified package receipt with freight records. 
  • Processed customer transactions, including quotes and returns.
  • Operated POS system to itemize and complete an average of [Number] customer purchases.
  • Maintained a friendly and customer-focused shopping platform.
  • Worked closely with a wide range of customers, asked questions, collected information and assessed needs. 
  • Assisted with physical inventory by counting and recording [Type] material.
  • Managed time efficiently while meeting professional goals and working effectively with other members of the [Type] team.
  • Itemized purchases utilizing the point of sale system.
  • Handled and processed cash and credit card transactions.

Carl Zeiss Vision - CCR
Salt Lake City, UT, 11/2014 - 03/2018
  • Analyzed departmental documents for appropriate distribution and filing.
  • Researched and updated all required materials needed for firm and partners.
  • Entered details such as payments, account information and call logs into the computer system.
  • Produced ad hoc reports and documents for senior team members.
  • Performed initial client assessment and analysis to begin research process.
  • Responded to customer requests via telephone and email.
  • Copied, logged and scanned supporting documentation.
  • Verified data integrity and accuracy.
  • Worked directly with [departments, clients, management] to achieve [result].

AT&T Inc. - Customer Care Representative
City, STATE, 07/1991 - 05/2012
  • Developed client rapport by promptly processing requests and resolving financial discrepancies.
  • Reduced spending by negotiating beneficial deals to secure ideal rates.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
     
  • Entered customer data into company databases, including demographics and preferences.
  • Achieved long-term business objectives by analyzing customer feedback for process improvements.
  • Asked open-ended questions to assess customer needs.
  • Determined the proper course of action for claims processing.
  • Recommended alternative items when product was out of stock.
  • Provided elevated customer experience to generate a loyal clientèle.
  • Answered customer questions about product availability and shipment times.
  • Answered customer questions regarding merchandise and pricing.
  • Directed calls to appropriate individuals and departments.
  • Responded to all customer inquiries thoroughly and professionally.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Answered average of  75  calls per day, addressing customer inquiries, solving problems and providing new product information.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Actively pursued personal learning and development opportunities.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

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Resume Overview

School Attended

  • Cheyney University Of Pennsylvania

Job Titles Held:

  • Cashier Customer Service
  • CCR
  • Customer Care Representative

Degrees

  • High School Diploma

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