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cashier checkout supervisor resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Goal-oriented
  • Key accounts and territory management
  • Systems and automation applications
  • Lead generation
  • Issue and conflict resolution
  • Decision-making
  • Teambuilding
  • Communication
  • Multitasking
  • Planning
  • Critical thinking
Experience
05/2017 to 12/2019
Cashier Checkout Supervisor Circle K Stores, Inc. Crescent City, FL,
  • Handled escalated customer complaints personally to maintain high satisfaction rates.
  • Coached workers on routine tasks and strategies for handling distraught or unhappy customers.
  • Built, counted and broke down cashier drawers daily and diligently resolved discrepancies.
  • Trained associates on returns and exchange processing, coupons and promotional requirements.
  • Empowered team members with tools to address serious issues.
  • Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Organized and updated schedules to optimize coverage for expected customer demands.
01/2017 to 04/2019
Manager Sares-Regis Group Los Altos, CA,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
07/2003 to 08/2005
Assistant Manager Sares-Regis Group , CA,
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Supported sales management initiatives to optimize business development.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
01/2001 to 06/2003
Assistant Manager Ecko Unltd , STATE,
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
Education and Training
Expected in 12/2021 to to
Bachelor of Arts: JRMP
Cameron University - Lawton Ok,
GPA:

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Resume Overview

School Attended

  • Cameron University

Job Titles Held:

  • Cashier Checkout Supervisor
  • Manager
  • Assistant Manager
  • Assistant Manager

Degrees

  • Bachelor of Arts

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