Cashier Assistant Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated team member with years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Diligent with excellent multitasking, organizational, and time management abilities combined with expertise in promoting services and completing customer requests as efficiently and speedily as possible. Adept at providing customers with an excellent experience and promoting positive experiences to strengthen customer loyalty. Familiar with time management, customer satisfaction and able to adapt easily to new processes and procedures.
Skills
Valid [State] driver's license
Writing reports
Safety awareness
Instructing customers
Communications
Team building
Planning and coordination
Problem resolution
Project organization
Organization
Supervision
Inventory management
Customer service
Experience
Cashier Assistant Manager, 12/1999 to Current Wegmans Food Markets, Inc. – Geneva, NY,
Counted and balanced cashier drawers.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Helped customers find specific products, answered questions and offered advice.
Maintained work area in clean and neat manner.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Greeted customers promptly and responded to questions.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Monitored exits for security issues.
Processed customer payments quickly and returned exact change and receipts.
Cashier Customer Service Stocker, 10/2017 to 11/2019 Walmart – City, STATE,
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Complied with cash handling procedures to meet regional cashier variance policy.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Promoted specific item options to drive sales and achieve add-on purchases.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Resolved issues with cash registers, card scanners and printers.
Assisted with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Counted and balanced cashier drawers.
Helped customers find specific products, answered questions and offered advice.
Helped customers find store locations and complete purchases.
Maintained work area in clean and neat manner.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Greeted customers promptly and responded to questions.
Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Monitored exits for security issues.
Reviewed current planograms and end cap placements to properly merchandise items.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Cashier, 02/2014 to 09/2017 Murphy Oil Corp – City, STATE,
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Scanned customer purchases, supporting transactions to streamline sales process.
Helped customers find specific products, answered questions and offered advice.
Assisted customers with account updates, new service additions and promotional offers.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Welcomed customers, offering assistance to help find necessary store items.
Processed [Number] transactions per day with exceptional accuracy.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Received payments for [Product or Service] and issued receipts.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Increased sales [Number]% by suggesting specific purchases to customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues with cash registers, card scanners and printers.
Operated cash register, collected payments and provided accurate change.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Trained new team members in cash register operation, stock procedures and customer service.
Dye House Manager Lab Manager, 01/1990 to 11/1999 Guilford Mills Inc – City, STATE,
Assessed, optimized and elevated operations to target current and expected demands.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Handled [Type] shift overstock, restocking and inventory control.
Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Utilized excellent math skills to maintain accurate inventory levels.
Calculated expenses to correctly mark-up merchandise, remaining competitive.
Coached, trained and mentored new team members and manager trainees.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Worked closely with sales associates to complete tasks.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Enforced safety rules and other policies to protect employees and minimize company liability.
Supervised [Number] full-time and [Number] part-time employees.
Delegated work to staff, setting priorities and goals.
Treated associates with fairness and respect, providing recognition of accomplishments.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Balanced workloads to meet targets without overtaxing employees.
Followed all safety protocols and company processes and procedures.
Education and Training
Bachelor of Science: Criminal Justice, Expected in 06/1989 Western Carolina University - Cullowhee, NC GPA:
High School Diploma: , Expected in 06/1982 Freedom High School - Morganton, NC, GPA:
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