Ambitious student pursuing a Fashion Design degree eager to contribute developed knowledge in the retail and designing role. Skilled in communication and decision making in fast pace settings. Adaptable and driven with a strong work ethic. Ability to thrive in team-based and individually motivated settings due to four years of experience in fast-paced retail environments.
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- Cashier Assistant
- Issue resolution
- Credit and cash transactions Training and mentoring Customer service while using POS system
- Promoted specific item options to drive sales and achieve add-on purchases.
- Learned roles of other departments to provide coverage and keep the store operational.
- Answered phone calls to assist guests with questions and orders.
- Greeted each and every guests warmly upon entrance to store.
- Operated cash register, collected acurate payments using Point-of-Sale system.
- Met or exceeded up-selling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Stayed up to date on store promotions, payment policies and security practices.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays to focus customer attention.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Recommended merchandise based on guests needs and desires.
- Resolved issues regarding guests complaints and escalated worsening concerns to team lead for remediation.
- Applied conversational abilities to connect with guests to better serve their needs and maintain satisfaction levels.
- Cross-trained in retail, food, lifeguard and party hosts roles in order to provide skilled backup for team members.
- Trained new team members in register operation, stock procedures and guests service.
- Processed accurate cash, return tickets, orders, check, debit, and credit card payments using Point-of-Sale system.
- Prepared food and resolved issues regarding guests complaints and escalated worsening concerns to team leader for remediation.
- Escorted and performed walk-throughs to guests at seating areas and managed their expectations by relaying information regarding hours, wait times and specials.
- Planned and executed parties for more than [15] guests, including coordinating menus and preparing tables.
- Operated cash register, collected payments and provided accurate change.
- Completed coursework in patternmaking, design.
- [3.5] GPA
- Dean's List Honoree fall 2019- spring 2020
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School Attended
- University Of North Texas
Job Titles Held:
- Retail Associate
- Retail Associate
- Front End Cashier Assistant
- Party Host
Degrees
- BS in Merchandising
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