I am a dedicated employee with an ambition to succeed in any work environment. I have approximately 20 years of office and administrative experience with many years in the health care and medical environment. I am always up to a challenge whatever the situation may be. I work well independently and also enjoy working with teams, as I get along and function well with others. I am seeking a position where I can further develop to be my best while giving outstanding service to my employer.
SKILLS SUMMARY Administrative Support Office Management Medical Assistant Health Care Coordination Customer Service Receptionist Microsoft Word Microsoft Outlook Windows Operating System Typing 35 WPM
Fox Institute of Business － West Hartford, CT, USCertificate Program: Certified Medical Assistant
Fox Institute of Business, West Hartford CT 06110
Diploma, Medical Assistant 10/2005 - 09/2006
~ Honors Graduate
The Medical Assistant certification is an intense educational program
that provides essential medical assistant skills for vital signs,
patient preparation for examination, urine and blood collection, suture
removal, sterilization fields and instruments, electrocardiograms,
cardiopulmonary resuscitation, medical office procedures, billing,
current procedural terminology (CPT) and International Classification of
Diseases, 9th edition (ICD-9) codes, and prescription writing.
Greater Hartford Community College － Hartford, CT, USGreater Hartford Community College, Hartford CT 06103 Certificate ~ Computer Course 05/1990 - 08/1990
11/2014 - Current
Ross Dress for Less － Waldorf, MDCash Office / Retail AssociateRoss provides the ultimate shopping experience. As a part of the team I prepare the tills daily for the cash drawers, Balance previous day's sales and prepare a daily deposit, Verify all cash, As a cashier I assist customers by ringing up and bagging their purchases or returns, I unwrap and tag merchandise, I assist with restocking the store's shelves with merchandise, I scan and label markdown merchandise as needed.
04/2007 - 04/2012
CareCentrix － East Hartford, CTClient Care CoordinatorCareCentrix improves patients' lives by delivering innovative home health solutions that integrate patients, clinicians, hospitals, health insurance plans and home care providers, streamlining the care management process from post-acute recovery in the hospital to the home. My primary responsibility was to provide on-the-job training for administrative and client care coordination to new employees and to provide ongoing training to existing team members. I managed workflow distribution and coordinated office coverage for absent team members. I served as point of contact for job related questions, provided feedback for employee performance reviews, assessed the need for employee skills development, and advised the supervisor of additional training needs. I administratively authorized home care services for Health Plan members, assisted Home Care Providers and Carriers with their questions, and updated patient files. I composed letters and prepared a variety of documents, memoranda, labels, mailings, reports, and charts using correct grammar, punctuation, and spelling and made required photocopies, scan, and fax of documents. I used electronic mail and automation systems such as Word software. I screened and referred phone callers, responded to inquiries verbally or in writing, provided status updates, arranged meetings, and established or maintained files/records.
06/2006 - 08/2006
Glastonbury Wellness Center － Glastonbury, CTStudent ExternThe Glastonbury Wellness Center serves as a community resource for health improvement, combining traditional medical services with prevention, rehabilitation, fitness, education, and wellness services. I performed administrative procedures for patient scheduling and referral, medical records processing, and billing and payment. I performed clinical procedures such as urinalysis, specimen collection, ear irrigation, and electrocardiograms. I prepared and assisted patients with health examinations. I provided customer service, maintained the phones, and processed prescription documents by phone or fax.
07/1999 - 06/2005
Connecticut Business & Industry Association (CBIA) － Hartford, CTCustomer Service RepresentativeCBIA serves as an advocate for the general business and industry community in Connecticut and encourages communication among businesses, government, the private sector and the general public on important economic and social issues. As part of a customer service team, I covered the fast-paced Call Center environment and provided data entry information for each call while maintaining a 98% live-call average. I researched and resolved customer complaints and was responsible for returning voice mail messages within 24 hours. I provided information to callers on the company's products and services.
10/1998 - 06/1999
Fleet Bank － Hartford, CTProof Encoding OperatorI entered data for checks to be processed, verified deposits and withdrawals, and updated customers' accounts. I researched and resolved any bank discrepancies and communicated information to internal departments.
06/1995 - 02/1997
Co-Opportunity, Inc － Hartford, CTClerical AssistantI verified Home Health Aide care plans against daily reports for accuracy for this social services organization. I researched and adjusted payroll information, assisted with incoming calls, and resolved home health aide issues. I assisted the supervisor and other schedulers as needed.
10/1990 - 05/1995
CIGNA Insurance － Hartford, CTAccount Administrator AssistantI advised clients on time sensitive financial information for 401(K), IRA and Fixed Income funds. I assisted Account Administrators with administrative services, inquiries, document processing, data entry and research.
Certified Medical Assistant Certificate - 09/2006~ Computer Course - 08/1990
Connecticut Business & Industry Association (CBIA)
Data Entry, Customer Service, Receptionist, Retail Sales, Call Center Environment, Customer Service Representative, Customer Service Team, General Business, Voice, Voice Mail, Arranged Meetings, Employee Performance, Solutions, Training, Word, Workflow, Advised Clients, Clients, Fixed Income, Ira, Clerical, Home Health Aide, Incoming Calls, Payroll, Social Services, Medical Assistant, Certified Medical Assistant, Encoding, Associate, Cash, Cashier, Retail, Retail Marketing, Sales, Sales And, 35 Wpm, Administrative Support, Microsoft Outlook, Microsoft Word, Office Management, Outlook, Typing, Billing, Collection, Cpt, Icd, Icd-9, Sterilization, Ear, Irrigation, Medical Records, Scheduling