Cash Office Associate/Customer Service Associate Resume Example
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CASH OFFICE ASSOCIATE/CUSTOMER SERVICE ASSOCIATE
Professional Summary
Motivated customer service specialist with over 3 years retail experience in a fast-paced,
team-based environment. Also, a Highly innovative and resourceful education professional
who quickly identifies and resolves challenging classroom situations. Looking for an
opportunity to grow with a company.
Skills
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Work History
03/2015 - CurrentCash Office Associate/Customer Service Associate | Enterprise Rent-A-Car - Denver , CO
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Stocked and replenished merchandise according to store
merchandising layouts - Cleaned and organized the store, including the checkout desk and
displays - Identified potential shoplifters and alerted management
- Welcomed customers into the store and helped them locate items
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Verified cash flow and electronic transactions from credit card system to balance registers
- Provided cash handling including sorting and counting coin and currency to make change for associates
- Balanced safe, prepared tills and prepared register bags for next sales date
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
- Researched and resolved account discrepancies
06/2018 - 08/2019Account Specialist | Ymca Of Cass And Clay Counties - Fargo , ND
- Answer inbound calls distributed by our automated call distribution (ACD) system
- Key orders, credits, notes, and other data into our Quick Order Processing (QOP)system
- Make outbound calls to customers, when needed
- Answer questions about product availability, product specifications, pricing, and other questions customers may have about items or orders
- Communicate with customers via phone and follows standard procedures for taking orders, catalog requests, catalog name removals, and other
requests - Resolve any problems customers had with their order, which includes but is not limited to making financial adjustments, re-shipping merchandise, and expediting an order
- Communicate problem resolution to customers and probe to ensure customer is satisfied with resolution
- Follow standard processes and procedures for referring an issue to support staff or other departments
- Adhere to work schedule, including any overtime
that may be required
04/2017 - 08/2019Childcare Assistant Teacher | Ymca Metro Atlanta - Hiram , GA
- Relieved the classroom teacher during breaks.Maintained head count and attendance sheets
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff
- Planned and led activities to develop students' physical, emotional and
social growth - Assisted the classroom teacher in supervising snack time and indoor and
outdoor play - .Assisted in preparing reports and paperwork for parent-teacher
conferences - Identified warning signs of emotional or developmental problems and
reported toparents - Kept classrooms clean by sterilizing and disinfecting toys and surfaces
- Reported on student progress, behavior and social skills to parents
08/2017 - 12/2017Substitute Teacher | Child Care Careers - City , STATE
- Encouraged learning through diverse strategies.Implemented prepared lesson plans inestablished classrooms
- Maintained a safe and orderly classroom
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
- Adapted teaching methods and materials to meet students' varying needs and interests
- Observed and evaluated students' performance, behavior, social development andphysical health
- Supervised an average of 20 students in classrooms,halls, cafeterias, schoolyards andon field trips
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
Education
12/2019University of North Florida, City, StateBachelor of Arts: Early Childhood Development
05/2017Florida State College At Jacksonville, City, StateAssociate of Arts:
06/2013Terry Parker High School, City, StateHigh School Diploma:
Interned at UNF CHILD DEVELOPMENT CENTER FOR 4 MONTHS
As I worked towards finishing my degree I interned with a VPK class.
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Resume Overview
School Attended
- University of North Florida
- Florida State College At Jacksonville
- Terry Parker High School
Job Titles Held:
- Cash Office Associate/Customer Service Associate
- Account Specialist
- Childcare Assistant Teacher
- Substitute Teacher
Degrees
- Bachelor of Arts : Early Childhood Development
Associate of Arts :
High School Diploma :
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