Motivated customer service specialist with over 3 years retail experience in a fast-paced,
team-based environment. Also, a Highly innovative and resourceful education professional
who quickly identifies and resolves challenging classroom situations. Looking for an
opportunity to grow with a company.
Skills
Organizational abilities
Conflict resolution
Fast learner
Positive and encouraging
Goal-oriented
Verbal and written communication
Detail-oriented
Reporting
Creative problem solver
Creative problem solving
Strong interpersonal skills
Self-motivated
Teaching
Early Childhood Education
Teamwork / Collaboration
Child Care & Child Development
Lesson Planning
Education
University of North FloridaJacksonville, FLExpected in 12/2019 ā āBachelor of Arts:Early Childhood Development - GPA:
Florida State College At JacksonvilleJacksonville, FLExpected in 05/2017 ā āAssociate of Arts: - GPA:
Terry Parker High SchoolJacksonville, FLExpected in 06/2013 ā āHigh School Diploma: - GPA:
Work History
Enterprise Rent-A-Car - Cash Office Associate/Customer Service Associate Denver, CO, 03/2015 - Current
Completed all point of sale opening and closing procedures, including counting the contents of the cash register
Stocked and replenished merchandise according to store
merchandising layouts
Cleaned and organized the store, including the checkout desk and
displays
Identified potential shoplifters and alerted management
Welcomed customers into the store and helped them locate items
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Verified cash flow and electronic transactions from credit card system to balance registers
Provided cash handling including sorting and counting coin and currency to make change for associates
Balanced safe, prepared tills and prepared register bags for next sales date
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
Researched and resolved account discrepancies
Ymca Of Cass And Clay Counties - Account Specialist Fargo, ND, 06/2018 - 08/2019
Answer inbound calls distributed by our automated call distribution (ACD) system
Key orders, credits, notes, and other data into our Quick Order Processing (QOP)system
Make outbound calls to customers, when needed
Answer questions about product availability, product specifications, pricing, and other questions customers may have about items or orders
Communicate with customers via phone and follows standard procedures for taking orders, catalog requests, catalog name removals, and other
requests
Resolve any problems customers had with their order, which includes but is not limited to making financial adjustments, re-shipping merchandise, and expediting an order
Communicate problem resolution to customers and probe to ensure customer is satisfied with resolution
Follow standard processes and procedures for referring an issue to support staff or other departments
Adhere to work schedule, including any overtime
that may be required
Ymca Metro Atlanta - Childcare Assistant Teacher Hiram, GA, 04/2017 - 08/2019
Relieved the classroom teacher during breaks.Maintained head count and attendance sheets
Observed individual behaviors and suspect actions, and reported issues to supervisory staff
Planned and led activities to develop students' physical, emotional and
social growth
Assisted the classroom teacher in supervising snack time and indoor and
outdoor play
.Assisted in preparing reports and paperwork for parent-teacher
conferences
Identified warning signs of emotional or developmental problems and
reported toparents
Kept classrooms clean by sterilizing and disinfecting toys and surfaces
Reported on student progress, behavior and social skills to parents
Child Care Careers - Substitute Teacher City, STATE, 08/2017 - 12/2017
Encouraged learning through diverse strategies.Implemented prepared lesson plans inestablished classrooms
Maintained a safe and orderly classroom
Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
Adapted teaching methods and materials to meet students' varying needs and interests
Observed and evaluated students' performance, behavior, social development andphysical health
Supervised an average of 20 students in classrooms,halls, cafeterias, schoolyards andon field trips
Kept students on-task with proactive behavior modification and positive reinforcement strategies
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