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Cash Office Associate/Customer Service Associate Resume Example

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CASH OFFICE ASSOCIATE/CUSTOMER SERVICE ASSOCIATE
Professional Summary

Motivated customer service specialist with over 3 years retail experience in a fast-paced,
team-based environment. Also, a Highly innovative and resourceful education professional
who quickly identifies and resolves challenging classroom situations. Looking for an
opportunity to grow with a company.

Skills
  • Organizational abilities
  • Conflict resolution
  • Fast learner
  • Positive and encouraging
  • Goal-oriented
  • Verbal and written communication
  • Detail-oriented
  • Reporting
  • Creative problem solver
  • Creative problem solving
  • Strong interpersonal skills
  • Self-motivated
  • Teaching
  • Early Childhood Education
  • Teamwork / Collaboration
  • Child Care & Child Development
  • Lesson Planning
Work History
03/2015 - CurrentCash Office Associate/Customer Service Associate | Ross Stores Inc. - Jacksonville, FL
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Stocked and replenished merchandise according to store
    merchandising layouts
  • Cleaned and organized the store, including the checkout desk and
    displays
  • Identified potential shoplifters and alerted management
  • Welcomed customers into the store and helped them locate items
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Verified cash flow and electronic transactions from credit card system to balance registers
  • Provided cash handling including sorting and counting coin and currency to make change for associates
  • Balanced safe, prepared tills and prepared register bags for next sales date
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
  • Researched and resolved account discrepancies
06/2018 - 08/2019Account Specialist | Venus Fashion Inc. - Jacksonville, FL
  • Answer inbound calls distributed by our automated call distribution (ACD) system
  • Key orders, credits, notes, and other data into our Quick Order Processing (QOP)system
  • Make outbound calls to customers, when needed
  • Answer questions about product availability, product specifications, pricing, and other questions customers may have about items or orders
  • Communicate with customers via phone and follows standard procedures for taking orders, catalog requests, catalog name removals, and other
    requests
  • Resolve any problems customers had with their order, which includes but is not limited to making financial adjustments, re-shipping merchandise, and expediting an order
  • Communicate problem resolution to customers and probe to ensure customer is satisfied with resolution
  • Follow standard processes and procedures for referring an issue to support staff or other departments
  • Adhere to work schedule, including any overtime
    that may be required
04/2017 - 08/2019Childcare Assistant Teacher | Chappell Schools Inc. - Jacksonville, FL
  • Relieved the classroom teacher during breaks.Maintained head count and attendance sheets
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff
  • Planned and led activities to develop students' physical, emotional and
    social growth
  • Assisted the classroom teacher in supervising snack time and indoor and
    outdoor play
  • .Assisted in preparing reports and paperwork for parent-teacher
    conferences
  • Identified warning signs of emotional or developmental problems and
    reported toparents
  • Kept classrooms clean by sterilizing and disinfecting toys and surfaces
  • Reported on student progress, behavior and social skills to parents
08/2017 - 12/2017Substitute Teacher | Child Care Careers - Jacksonville, FL
  • Encouraged learning through diverse strategies.Implemented prepared lesson plans inestablished classrooms
  • Maintained a safe and orderly classroom
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
  • Adapted teaching methods and materials to meet students' varying needs and interests
  • Observed and evaluated students' performance, behavior, social development andphysical health
  • Supervised an average of 20 students in classrooms,halls, cafeterias, schoolyards andon field trips
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
Education
12/2019University of North Florida, Jacksonville, FLBachelor of Arts: Early Childhood Development
05/2017Florida State College At Jacksonville, Jacksonville, FLAssociate of Arts:
06/2013Terry Parker High School, Jacksonville, FLHigh School Diploma:
Interned at UNF CHILD DEVELOPMENT CENTER FOR 4 MONTHS

As I worked towards finishing my degree I interned with a VPK class.

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Resume Overview

Companies Worked For:

  • Ross Stores Inc.
  • Venus Fashion Inc.
  • Chappell Schools Inc.
  • Child Care Careers

School Attended

  • University of North Florida
  • Florida State College At Jacksonville
  • Terry Parker High School

Job Titles Held:

  • Cash Office Associate/Customer Service Associate
  • Account Specialist
  • Childcare Assistant Teacher
  • Substitute Teacher

Degrees

  • Bachelor of Arts : Early Childhood Development
    Associate of Arts :
    High School Diploma :

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