Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Analytical career-minded with expertise and experience developing effective methods of accounting for company cash. Accountability for attaining and maintaining cash office standards while improving quality throughout retail businesses. Possess good public relations, communication, general office, clerical and telephone skills. Detail-oriented professional with over thirty years in retail. Established smooth and accurate cashier transactions by activating, counting, balancing, and reconciling POS drawers and deposit accounts. Self-motivated, organized and professional working with customers. Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.

Enthusiastic Head Cashier bringing over thirty years of retail experience and unsurpassed strengths in customer service and sales. Knowledgeable about strategies for enhancing merchandising, promoting items and protecting store assets with careful monitoring. Successful in teaching junior employees how to maximize performance.

Energetic proficient at maintaining smooth, efficient retail operations. Track record of exceeding sales quotas while building customer loyalty and retention.

Diligent with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty.

Hardworking and dependable retail professional offering solid background in payment processing, merchandising, and sales support. Knowledgeable about LCC and EPP products and able to provide friendly support to every customer. Seek to apply over thirty years of related experience and take on new position within Lowe's.

Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Energetic Cashier years of experience assisting customers in retail settings with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.

Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.

  • Account Closing
  • Guest Services
  • Cash Deposits and Receipts
  • Product and Service Information
  • Report Generation
  • Opening and Closing Procedures
  • Paperwork coordination
  • Cash handling
  • Data entry
  • Balance reconciliations
  • Administrative support
  • Store opening and closing
  • Loss prevention
  • Payment processing
  • Punctuality
  • Customer relations
  • Merchandising
  • Opening and closing procedures
  • Hard-working
  • Accurate money handling
  • Verbal/written communication
  • Customer service
  • Employee engagement and motivation
  • Cash management
  • Credit and cash transactions
  • Returns and exchanges
  • Bank deposits
  • Product recommendations
  • Customer assistance
  • Merchandise restocking
  • Cash register operation
  • ID verification
  • Training and mentoring
  • Cash drawer balancing
  • Effective customer upselling
  • Coin counting
  • Customer greeting
  • Scanner operations
  • Issue resolution
Work History
09/2019 to Current Cash Office Associate/Cashier/Customer Service Associate Food City | Chattanooga, TN,
  • Balanced safe, prepared tills and prepared register bags for next sales date
  • Provided cash handling including sorting and counting coin and currency to make change for associates
  • Fielded phone calls to main business line to gather information and answer inquiries
  • Set up, tested and balanced registers for front-end employees
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked prices for customers and processed items sold by scanning barcodes
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Operated cash register for cash, check and credit card transactions with accuracy
  • Educated customers on promotions to enhance sales
  • Efficiently processed new orders, completing daily transactions with remarkable accuracy
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Assisted customers by answering questions and fulfilling requests
  • Answered questions about store policies and concerns to support positive customer experiences
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
10/2017 to 07/2019 Head Cashier Ppg Industries, Inc. | Centerville, UT,
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Resolved escalated customer disputes with special actions such as discounts
  • Maintained stock within optimal levels to meet expected customer and sales levels
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Developed standard operating procedures
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Displayed new stock and rotated existing products
  • Built effective training and coaching strategies to optimize team performance
  • Educated employees on all job tasks, including register use, merchandising and customer service
  • Analyzed purchases for signs of fraud
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Evaluated professionalism of checkouts every shift and kept team members on top of cleaning tasks
  • Requested official identification for lottery, alcohol, tobacco, Western Union, purchases and verified details, consistently meeting strict legal standards of underage sales
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Oversaw group of fifteen cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Increased customer loyalty and retention
11/2002 to 08/2008 Store Associate DECA | City, STATE,
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
  • Assessed shelves in each department to determine which items to replenish or reorder
  • Hauled items from back stock, using, forklift, pallet jack equipment and placed on correct store shelves
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Completed physical inventory counts each week
  • Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
  • Checked aisles an for spills or any issue and notified janitorial crew for quick clean-up
  • Readied items for sales floor stocking by affixing tags and preparing pallets
  • Stocked merchandise each week, clearly labeling items, arranging according to size or color and preparing attractive displays
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
  • Supported promotional plans by updating signage with price changes
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
  • Blocked and faced products on displays and shelves in accordance with company policy
  • Greeted customers and directed to requested products
  • Inspected floor displays, noted missing items and immediately replenished merchandise
  • Stayed current on available products, store promotions and customer service policies to better shoppers
  • Assisted customers by finding items quickly, boosting store satisfaction rate by 98%
  • Removed all debris and packaging from boxes and separated for recycling or disposal
  • Rang up customer purchases and carefully counted back currency and bills, reducing drawer error
  • Checked for outdated and overripe grocery items and removed from inventory
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls
  • Managed timely and effective replacement of damaged or missing products
  • Boosted store revenues by persuasively cross-selling items
Expected in | General Studies Ozarks Technical Community College, Springfield, MO GPA:

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School Attended

  • Ozarks Technical Community College

Job Titles Held:

  • Cash Office Associate/Cashier/Customer Service Associate
  • Head Cashier
  • Store Associate


  • Some College (No Degree)

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