Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Venipuncture and phlebotomy
Charting expertise
Professional bedside manner
Catheter change and preparation
Grooming and bathing assistance
Client documentation
Documentation procedures expert
HIPAA compliance
Care plan management
First aid and safety
Behavior redirection
Compassionate client care
Client safety and first aid
Patient feeding
Patient toileting
Community activities
Understands medical procedures
Knowledge of state regulations
Understands mobility assistance needs
Meal supervision
Communicating with patient families
Calm and level-headed under duress
Records maintenance
Valid [State] driver's license
Restocking lab supplies
Case management experience
Specimens collection and processing
Phlebotomy
Vital sign monitors
Lab equipment calibration
Customer Service
General housekeeping ability
Preparing specimens and samples
Stocking supplies
Reliable transportation
First aid
Data entry
Patient scheduling
Certified in Basic Life Support (BLS)
Experience
Caregiver, Home Health Aide , Medical Assistant , 12/2018 to Current Res-Care, Inc. – Pontiac, IL,
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assisted with meal planning to meet nutritional plans.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Laundered clothing and bedding to prevent infection.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Organized games and other activities to engage clients and offer mental stimulation.
Reported concerns to nurse supervisor to promote optimal care.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Helped residents achieve program goals and increase independence.
Caregiver , 07/2017 to 07/2019 Hyatt Hotels Corp. – Carlsbad, CA,
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assisted with meal planning to meet nutritional plans.
Followed care plan and directions to administer medications.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Monitored vital signs and medication use, documenting variances and concerning responses.
Laundered clothing and bedding to prevent infection.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Reported concerns to nurse supervisor to promote optimal care.
Developed patient care plans with doctors and registered nurses.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Maintained daily living standards by assisting clients with personal hygiene needs.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Provided ongoing compassionate patient care for each client.
Helped clients with personal needs from exercise to bathing and personal grooming.
Cooked appetizing and satisfying meals and snacks.
Assisted patients with bathing, dressing, daily hygiene care and grooming.
Provided patients with transportation to and from doctor appointments.
Supervised medication administration, personal hygiene and other activities of daily living.
Tracked and reported clients' progress based on observations and conversations.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Engaged with patients and families to provide emotional support and daily living instruction.
Transported patients to medical, dental and personal care appointments.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Ambulated individuals around home, public and medical locations.
Completed scheduled patient check-ins and progress reports for all clients.
Front and Back Office Medical Assistant, 04/2015 to 07/2019 Golfsuites – Jenks, OK,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Server, 02/2012 to 07/2015 Aw Shucks Oyster Bar – City, STATE,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests such as separate checks and menu substitutions.
Minimized customer wait times by taking and filling large volume of orders each day.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
Education and Training
GED: , Expected in 09/2008 Mandarin High School - Jacksonville, FL GPA:
Medical Assistant : Medical Assisting, Expected in 08/2011 United Education Institute - Jacksonville , FL GPA:
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