Cage Cashier Resume Example Horseshoe Casino

CAGE CASHIER

Career Overview

Motivated customer service representative with over 8 years retail experience in a fast-paced environment.

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service representative with 10+ year's client interface experience.

Core Strengths

Case management Client and community outreach,Valid driver's license,HIV/AIDS awareness training Organized,Infectious disease management and control Skilled in call center operations Multi-line phone operation proficiency,Strong problem solving aptitude ,rusted key holder,MS Windows proficient Training development aptitude,Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Proficient in cash management Credit card processing

Educational Background

Bishop Loughlin Memorial H.SJune 1991High School Diploma: MusicBrooklyn, NY

University Of Maryland2019Bachelor of Science: EnglishBaltimore, MD, Lusa

Skills

Case management
cash management
cash register
community health & counseling, clients
& customer satisfaction
Customer Service,
MS Windows, POS
problem solving, risk assessment, sales, telephone, phone
Training development

Work Experience

Horseshoe CasinoJuly 2014 to CurrentCage Cashier
Baltimore, MD

• Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations

• Conducts all transactions in a confidential manner

• Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency

• Counts money and chips and reconciles banks

• Orders currency to refill supplies

• Accepts, delivers, and issues credit card cash to customers

• Dispenses coins/chips to other cashiers

• Processes funds transactions for the cashiering department and other casino personnel

• Performs transactions under surveillance

• Processes new check cashing applications

• Records information regarding transactions on reports and forms

• Maintains internal controls with reports describing errors and discrepancies

• Collaborates with work-group and all support departments to ensure player satisfaction

• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems

• Works with team members to achieve common goals

• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances

• Maintains confidentiality of all player accounts

• Maintains security and confidentiality of files, records, and lists

Women Accepting ResponsibilityAugust 2012 to CurrentMobile Outreach/prevention Specialist
Baltimore, MD

Beautiful Me Program.
Conduct individual interviews and group sessions to recruit Transgender clients for participation with program goals.
appropriate referrals to services needed by client.
Drive mobile unit for outreach and testing throughout different communities within the state of Maryland.
Collected and analyzed data on individual clients using records, tests, interviews and professional sources.
Conducted one on one counseling sessions per week.
Assessed, screened and counseled clients each day.
Educated clients each week on the prevention and treatment of HIV and other STIs.
Wrote summaries, reports and other correspondence regarding community outreach efforts.
Collected HIV risk assessment data and entered findings in a centralized database.
Coordinated work groups and outreach activities.
Assessed and responded to individual and community health education needs.

Aegis CommunicationsJuly 2011 to July 2012Customer Care Specialist
Baltimore, NY

Described product to customers and accurately explained details and care of merchandise.
Answered a constant flow of customer calls with up to 50 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
check and credit card transactions with 100% accuracy.
Receive, document and resolve customer inquiries by using established best practices
Manage inbound and outbound contacts; including conducting a Health Risk Assessment to eligible members
Build lasting relationships with Humana's customers
Educate customers, providers and employers about Humana's products and services over the telephone

Time Warner CableJanuary 2006 to October 2010Help Desk Specialist
College Point, NY

Set appointment for installation of service,
Processed payments and adjustments towards customers accounts
Provided each sales representative with the appropriate tools to successful close sales with current and new clients
Assist customers with credit card transactions for payments.
Updated records of employee performance, conducted weekly and monthly team meetings.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Trained staff on operating procedures and company services.
Spoke with residential customers, assess their needs, and convey the full range of Time Warner Cable Services (high speed data, digital telephone, cable television, wireless, and bundles.)
Discuss current marketing options, guided customers to a confident choice
Achieved personal/company revenue targets.

Fed ExApril 2005 to January 2006Shipping Specialist
New York, NY

Assisted customer with parcels for shipment, prepared records of shipment transactions,.
Maintenance of store appearance, assisted customers with all inquiries processed payments.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.

NBC Universal StoreNovember 2003 to November 2005Lead Sales Associate
New York, NY

Operated a cash register for cash, check and credit card transactions
Counted cash drawers and made bank deposits.
Managed staff of 40 sales associates, 2 team leaders
Trained and developed new associates on POS system and key sales tactics.
Scheduled and led weekly store meetings for all employees.
Answered questions regarding the store and its merchandise.
Greeted customers and ascertained customers' needs.
Organized racks and shelves to maintain the visual appeal of the store.
Helped customers with questions, problems and complaints in person and via telephone.
Effectively managed a high-volume of inbound and outbound customer calls.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Resume Overview

Companies Worked For:

Horseshoe Casino
Women Accepting Responsibility
Aegis Communications
Time Warner Cable
Fed Ex
NBC Universal Store

School Attended

Bishop Loughlin Memorial H.S
University Of Maryland

Job Titles Held:

Cage Cashier
Mobile Outreach/prevention Specialist
Customer Care Specialist
Help Desk Specialist
Shipping Specialist
Lead Sales Associate

Degrees

High School Diploma : Music
Bachelor of Science : English

Cage Cashier Resume Example

Resume Score: 90%

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