Motivated customer service representative with over 8 years retail experience in a fast-paced environment.
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service representative with 10+ year's client interface experience.
Case management Client and community outreach,Valid driver's license,HIV/AIDS awareness training Organized,Infectious disease management and control Skilled in call center operations Multi-line phone operation proficiency,Strong problem solving aptitude ,rusted key holder,MS Windows proficient Training development aptitude,Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Proficient in cash management Credit card processing |
• Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations
• Conducts all transactions in a confidential manner
• Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency
• Counts money and chips and reconciles banks
• Orders currency to refill supplies
• Accepts, delivers, and issues credit card cash to customers
• Dispenses coins/chips to other cashiers
• Processes funds transactions for the cashiering department and other casino personnel
• Performs transactions under surveillance
• Processes new check cashing applications
• Records information regarding transactions on reports and forms
• Maintains internal controls with reports describing errors and discrepancies
• Collaborates with work-group and all support departments to ensure player satisfaction
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems
• Works with team members to achieve common goals
• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances
• Maintains confidentiality of all player accounts
• Maintains security and confidentiality of files, records, and lists
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