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Cage Cashier Resume Example

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CAGE CASHIER
Career Overview

Motivated customer service representative with over 8 years retail experience in a fast-paced environment.

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service representative with 10+ year's client interface experience.

Core Strengths

Case management Client and community outreach,Valid driver's license,HIV/AIDS awareness training Organized,Infectious disease management and control Skilled in call center operations Multi-line phone operation proficiency,Strong problem solving aptitude ,rusted key holder,MS Windows proficient Training development aptitude,Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Proficient in cash management Credit card processing
Educational Background
Bishop Loughlin Memorial H.S June 1991 High School Diploma: Music Brooklyn, NY
University Of Maryland 2019 Bachelor of Science: English Baltimore, MD, Lusa
Skills

  • Case management
  • cash management
  • cash register
  • community health & counseling, clients
  • & customer satisfaction
  • Customer Service,
  • MS Windows, POS
  • problem solving, risk assessment, sales, telephone, phone
  • Training development
Work Experience
Horseshoe Casino July 2014 to Current Cage Cashier
Baltimore, MD

• Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations

• Conducts all transactions in a confidential manner

• Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency

• Counts money and chips and reconciles banks

• Orders currency to refill supplies

• Accepts, delivers, and issues credit card cash to customers

• Dispenses coins/chips to other cashiers

• Processes funds transactions for the cashiering department and other casino personnel

• Performs transactions under surveillance

• Processes new check cashing applications

• Records information regarding transactions on reports and forms

• Maintains internal controls with reports describing errors and discrepancies

• Collaborates with work-group and all support departments to ensure player satisfaction

• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems

• Works with team members to achieve common goals

• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances

• Maintains confidentiality of all player accounts

• Maintains security and confidentiality of files, records, and lists
Women Accepting Responsibility August 2012 to Current Mobile Outreach/prevention Specialist
Baltimore, MD
  • Beautiful Me Program.
  • Conduct individual interviews and group sessions to recruit Transgender clients for participation with program goals.
  • appropriate referrals to services needed by client.
  • Drive mobile unit for outreach and testing throughout different communities within the state of Maryland.
  • Collected and analyzed data on individual clients using records, tests, interviews and professional sources.
  • Conducted one on one counseling sessions per week.
  • Assessed, screened and counseled clients each day.
  • Educated clients each week on the prevention and treatment of HIV and other STIs.
  • Wrote summaries, reports and other correspondence regarding community outreach efforts.
  • Collected HIV risk assessment data and entered findings in a centralized database.
  • Coordinated work groups and outreach activities.
  • Assessed and responded to individual and community health education needs.
Aegis Communications July 2011 to July 2012 Customer Care Specialist
Baltimore, NY
  • Described product to customers and accurately explained details and care of merchandise.
  • Answered a constant flow of customer calls with up to 50 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • check and credit card transactions with 100% accuracy.
  • Receive, document and resolve customer inquiries by using established best practices
  • Manage inbound and outbound contacts; including conducting a Health Risk Assessment to eligible members
  • Build lasting relationships with Humana's customers
  • Educate customers, providers and employers about Humana's products and services over the telephone
Time Warner Cable January 2006 to October 2010 Help Desk Specialist
College Point, NY
  • Set appointment for installation of service,
  • Processed payments and adjustments towards customers accounts
  • Provided each sales representative with the appropriate tools to successful close sales with current and new clients
  • Assist customers with credit card transactions for payments.
  • Updated records of employee performance, conducted weekly and monthly team meetings.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Trained staff on operating procedures and company services.
  • Spoke with residential customers, assess their needs, and convey the full range of Time Warner Cable Services (high speed data, digital telephone, cable television, wireless, and bundles.)
  • Discuss current marketing options, guided customers to a confident choice
  • Achieved personal/company revenue targets.
Fed Ex April 2005 to January 2006 Shipping Specialist
New York, NY
  • Assisted customer with parcels for shipment, prepared records of shipment transactions,.
  • Maintenance of store appearance, assisted customers with all inquiries processed payments.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
NBC Universal Store November 2003 to November 2005 Lead Sales Associate
New York, NY
  • Operated a cash register for cash, check and credit card transactions
  • Counted cash drawers and made bank deposits.
  • Managed staff of 40 sales associates, 2 team leaders
  • Trained and developed new associates on POS system and key sales tactics.
  • Scheduled and led weekly store meetings for all employees.
  • Answered questions regarding the store and its merchandise.
  • Greeted customers and ascertained customers' needs.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
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Resume Overview

Companies Worked For:

  • Horseshoe Casino
  • Women Accepting Responsibility
  • Aegis Communications
  • Time Warner Cable
  • Fed Ex
  • NBC Universal Store

School Attended

  • Bishop Loughlin Memorial H.S
  • University Of Maryland

Job Titles Held:

  • Cage Cashier
  • Mobile Outreach/prevention Specialist
  • Customer Care Specialist
  • Help Desk Specialist
  • Shipping Specialist
  • Lead Sales Associate

Degrees

  • High School Diploma : Music
    Bachelor of Science : English

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