Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Skill Highlights
  • Self-starter
  • Deadline-oriented
  • Microsoft Office
  • Staff motivation
  • Microsoft Excel
  • Organizational Skills
Core Accomplishments


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.


  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience
07/2019 to 03/2020
Cage Cashier Grand Casino Ml Corporate Ventures, MN,
  • Redeemed coins and tokens for cash at customer request.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Used Quickets, KMAN, Super Playmate, and Light Speed to record and report sales transaction information.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Completed all gaming forms and reports and assisted customers with credit-related problems.
01/2019 to 06/2019
Crew Trainer Mcdonald's Estes Park, CO,
  • Worked alongside junior employees to improve performance, food safety and customer service.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Instructed new team members on correct procedures for all areas of operations.
  • Greeted incoming customers kindly and provided friendly service.
  • Chopped, diced and sliced ingredients for salads, stir-fries and other dishes.
  • Set up work stations prior to opening to minimize prep time.
  • Kept stations stocked and ready for use to maximize productivity.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
12/2017 to 12/2018
Medication Aide Faith Regional Health Services Norfolk, NE,
  • Provided mental and emotional support to keep clients happy and healthy.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Assessed patient needs in response to medications.
  • Initiated oxygen and administered life-saving drugs in emergency situations.
  • Maintained medication stock and performed cleaning of patient rooms and equipment.
  • Maintained strong knowledge of medications and medical terminology through continued education and seminars.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Monitored vital signs during medication administration to quickly identify any complications.
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
04/2020 to Current
CNA Presbyterian Homes & Services Brooklyn Center, MN,
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented activities and recorded information in EMR system.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
Expected in 1999
Certification: Photography
Pickens Tech College - Aurora, Co

Custom Photo Finishing Certification

Expected in 2007
Certified Nurse Aide Certificate: Nursing
Pickens Tech College - Aurora, Co
Expected in 1999
High School Diploma: Required
Hinkley High School - Aurora, Co

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School Attended

  • Pickens Tech College
  • Pickens Tech College
  • Hinkley High School

Job Titles Held:

  • Cage Cashier
  • Crew Trainer
  • Medication Aide
  • CNA


  • Certification
  • Certified Nurse Aide Certificate
  • High School Diploma

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