Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Skill Highlights
Self-starter
Deadline-oriented
Microsoft Office
Staff motivation
Microsoft Excel
Organizational Skills
Core Accomplishments
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Professional Experience
07/2019 to 03/2020
Cage CashierGrand Casino – Ml Corporate Ventures, MN,
Redeemed coins and tokens for cash at customer request.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Used Quickets, KMAN, Super Playmate, and Light Speed to record and report sales transaction information.
Cashed out employee tips and worked with slot technicians to pay out jackpots.
Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
Completed all gaming forms and reports and assisted customers with credit-related problems.
01/2019 to 06/2019
Crew TrainerMcdonald's – Estes Park, CO,
Worked alongside junior employees to improve performance, food safety and customer service.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Instructed new team members on correct procedures for all areas of operations.
Greeted incoming customers kindly and provided friendly service.
Chopped, diced and sliced ingredients for salads, stir-fries and other dishes.
Set up work stations prior to opening to minimize prep time.
Kept stations stocked and ready for use to maximize productivity.
Maintained clean and orderly appearance throughout kitchen and dining area.
Rotated stock items and ingredients to maintain efficiency and freshness.
12/2017 to 12/2018
Medication AideFaith Regional Health Services – Norfolk, NE,
Provided mental and emotional support to keep clients happy and healthy.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Assessed patient needs in response to medications.
Initiated oxygen and administered life-saving drugs in emergency situations.
Maintained medication stock and performed cleaning of patient rooms and equipment.
Maintained strong knowledge of medications and medical terminology through continued education and seminars.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Monitored vital signs during medication administration to quickly identify any complications.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
Worked to improve patient outlook and daily living through compassionate care.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
04/2020 to Current
CNA Presbyterian Homes & Services – Brooklyn Center, MN,
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Documented activities and recorded information in EMR system.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Education
Expected in 1999
Certification: Photography Pickens Tech College - Aurora, Co GPA:
Custom Photo Finishing Certification
Expected in 2007
Certified Nurse Aide Certificate: Nursing Pickens Tech College - Aurora, Co GPA:
Expected in 1999
High School Diploma: Required Hinkley High School - Aurora, Co GPA:
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