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business office associate resume example with 9 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Motivated customer service specialist with over 4years retail experience in a fast-paced, team-based environment.
Skills
  • Goal-oriented
  • Detail-oriented
  • Team Management 
  • Types 45 WPM
  • Results Focused
  • Proficient in Spanish 
Work History
2015 to Current
Business Office Associate Heritage Green Assisted Living Mechanicsville, VA,
  • Familiar with Finance contracts, Bill of Sales and applicable regulations.
  • Assisted finance companies by clearing stipulations and secure funding of car loans. 
  • Collaborated with financial institutions and CA DMV to deter fraudulent transactions.
  • Delegated office responsibilities to a team of 15 associates.
  • Addressed and resolved customer issues empathetically and professionally.
  • Lead intradepartmental meetings seeking to streamline business operations.
  • Reconcile safe of over $100,000 verifying all funds are accounted for. 
  • In charge of the Health and Wellness / Carmax Cares committee 





04/2014 to 2015
Sales Associate Belle Tire Plainwell, MI,
  • Ensured retention of clients through excellent customer service.
  • Managed efficient communication with clients via emails, over the phone and in person.
  • Discovered customer needs, to make a tailored recommendation.
  • Exceeded company standards by selling 



09/2013 to 04/2014
Assistant Manager First Watch Restaurants Brentwood, TN,
  • Consistently hit and exceeded sales goals by 20%.
  • Responsible for company operations, opening and closing duties.
  • Mentor and developed a team of 5.
  • Found resolutions for customer issues both over the phone and in person.
  • Dealt with high volume of customer foot traffic.
  • Found creative ways around language barriers.


04/2012 to 04/2014
Sales Associate Belle Tire Shorewood, IL,

  • Processed cash and credit payments rapidly and accurately.
  • Placed special merchandise orders for customers.
  • Acquired key products based off of analysis of customer trends.
  • Improved sale merchandise through creative displays.

Education
Expected in 2011
High School Diploma:
Hawthorne High School - Hawthorne, Ca
GPA:
Certifications
  • Los Angeles County Public Notary
  • Vehicle Verifier License
  • Business Partner Automation License
  • Carmax Store Champion Award (April 2015)
  • Carmax Store Champion Award (August 2016)
  • Recognition Luncheon for Leadership (May 2015, February 2016)
  • Recognition Luncheon for Team Work (July 2016, September 2016) 

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Resume Overview

School Attended

  • Hawthorne High School

Job Titles Held:

  • Business Office Associate
  • Sales Associate
  • Assistant Manager
  • Sales Associate

Degrees

  • High School Diploma

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