Business Development Manager / Operations Associate Resume Example Company Name

BUSINESS DEVELOPMENT MANAGER / OPERATIONS ASSOCIATE

Professional Summary

Affable & results-driven leader with comprehensive professional experience establishing, developing, maintaining and managing healthy relationships with clients & business contacts. Experience in financial analysis, accounting operations, sales/business development & recruitment strategies, seeking an opportunity in the financial, banking & investment industries to gain insight and mentorship while utilizing experience/knowledge, a willingness to learn & contribute, application of quantitative financial analysis and client/customer relationship management. Offering a commitment-to-results, ambitious work ethic, and technical and interpersonal skill set. Possess excellent critical reasoning, quantitative / analytical skills, effective interpersonal written and verbal communication skills, presentation abilities, working knowledge of business-to-business sales, strategic business operations and practical understanding of financial concepts, analysis, modeling, reporting and intermediate accounting techniques. Committed to learning & leading all business teams / projects. Successful in client-facing sales, recruiting, project management, business analysis and business development. Proactive professional with commercial approach to solving problems.

Skills

B2B Sales / Relationship Development / Client
Support
Customer Relationship Management (CRM)
Staffing & Recruitment Consulting
Executive & C-level Negotiation, Analysis &
Budgeting
Customer Relationship Management
Quantitative Financial Modeling and Statistical
Data Analysis
Complex Problem Solving
Compliance Assessment
Client Proposals, Presentations, Benefits,
Negotiations & Resolutions
Business Operations & Process Optimization
Team Coordination & Management
Accounting Operations: Billing, Invoicing,
Collections, Negotiations, Reconciliations,
Payroll, Tax
Corporate Financial Analysis Planning &
Reporting
Customized Data & Financial Models
Contract Negotiation
Account, Hardware, Email, Market, Profit
Reconciliation, Consulting, Senior management, Marketing communications, Progress
Accounting, Contracts, Features, Meetings, Proposals
A.I., Contract Negotiation, Finance, Money, Recruiting

Audio Engineering, Conversion, Financial, Windows operating systems, Recruitment
B2B, CRM, Financial, Management Information Systems, Reporting
Benefits, Customer Relationship Management, Accounting, Negotiation, Sales
Billing, Clients, Financial Analysis, Negotiations, SAP
Bloomberg, Client, Financial Management, Negotiating, Sound
Bonds, Customer satisfaction, Financial Modeling, Enterprise, Spreadsheets
Budgeting, Customer support, Financial Planning, Networking, Staffing
Budgets, Client, Information Systems, Operations management, Strategic
Budget, Support, Information Technology, Optimization, Tax
Business Intelligence, Client support, Investments, Payroll, Technical assistance
Business Operations, Data Analysis, Invoicing, Personnel, Phone
C, Dell, Managing, Presentations, Troubleshooting
Call center, Documentation, Market research, Problem Solving, Unique
Charts, Due diligence, Marketing, Processes

Work History

Business Development Manager / Operations Associate, 05/2016 to Current
Company Name – City, State

Successfully generated company profit by retaining accounts and converting new business clients through market research, communication strategies, dynamic sales process conversion and executive-level networking events, establishing strong service bonds and preserving return business by maintaining long-term relationships with senior & C-level executives.
Created and delivered financial models / charts to analyze & optimize operations management, forecasted revenue growth, performance metrics and sales/marketing strategic improvements.
Marketed, coordinated & executed client meetings and customer support responses, discussing and negotiating client specific project goals, budgets, contracts, customer issues, and correction/closure of any deficiencies.
Recommended specific staffing models and/or positions of improvement to customers based on unique technical or budgeting requirements, and long/short term servicing commitment of each.
Formulated custom cost-benefit analyses / client-specific financial models, and presented strategic proposals to C-level executives, ensuring customer demand correlated with staffing budgets and exceeded clients' satisfaction.
Implemented marketing / communication techniques and delivered business data-analytics projects which contributed to operations management, strategic sales optimization, efficient team improvement, new billable business, revenue maximization and company growth.
Increased sales commissions by 25% each quarter of 2019 and increased company revenue by $20,000 with successful new account conversion / new hires in Q3 2019.
Secured, managed and retained 10 client accounts (Q3/Q4: 2019; Q1: 2020) in multiple industry sectors in the greater Houston area, solving staffing / recruiting challenges & goals, meeting and exceeding budget constraints.
Formulated, presented and explained proposals detailing features / benefits, staffing budget analyses, custom models, and other marketing communications deliverables.

Financial Analyst / Accounting Operations Analyst, 05/2004 to 05/2016
Company Name – City, State

Generated, formulated, maintained, analyzed, tracked and reported company-wide financial accounting reports & statements, spreadsheets and documentation: weekly, quarterly, and annual aging and revenue reports, cost/billing margin reports, billing/invoicing/receivables for >50 clients and payroll for 200+ employees.
Initiated, researched, and coordinated the successful collection of over $350,000 in overdue/unpaid receivables from a Fortune 500 client, providing due diligence and managing correspondence to multiple billing contacts and divisions in Q1-2016.
Analyzed clients' record of accounts to discover payment discrepancies, customer account reconciliation and total past due amounts; resolved any variances promptly through effective communication with billing contact.
Streamlined accounting operations by supporting accounting personnel and senior management with financial reports, spreadsheets, models, and analysis.

Technical Support Representative, 07/2001 to 02/2002
Company Name – City, State

Recognized for outstanding customer satisfaction: Dell's Customer Experience Award.
Suggested and advised operational improvements to department heads and team which resulted in savings, customer resolution, and improved profit margins.
Handled 12-15 inbound/outbound calls per hour on average to address customer inquiries, analyzed concerns and resolved troubleshooting processes.
Resolved technical user software problems, improved call center & team operations having provided exceptional client support.
Increased customer satisfaction by resolving issues with Dell user issues.
Devised solutions to operations issues related to Dell PCs and Windows operating systems, working closely with customers via phone, email, and live chat.
Processed over 80-90 support requests weekly for technical assistance on wide range of issues related to desktop machines and peripheral hardware devices.

Education

Business Finance / Money, Markets & Institutions / Quantitative Applications in Finance / International Finance / Investments / Employee Benefits / Advanced Financial Management / Financial Planning / Portfolio Theory & Management / Intermediate Accounting / Individual Income Tax / Management Information Systems / Enterprise Architecture / Enterprise Systems using SAP / Business Intelligence / Information Systems Architecture
Minored in Enterprise Information Systems (E.I.S. / M.I.S.)
Member of Finance Club & A.I.T.P. (Association of Information Technology Professionals) Certification: Audio Engineering & Studio Techniques, (2002) Dallas Sound Lab / Media-tech Institute - Dallas, TX L1 Candidate CFA Exam CFA Institute
Incomplete / In Progress

: Expected in 2021

Bloomberg Market Concepts Bloomberg
Incomplete / In Progress

: Expected in 2021

Bachelor of Business Administration: Finance, Enterprise Information Systems, 05/2016
University of Houston - City, State

Affiliations

Association of Information Technology Professionals (A.I.T.P.) – Student/Attendee Financial Executives Networking Group (F.E.N.G.) – Attendee

Resume Overview

School Attended

University of Houston

Job Titles Held:

Business Development Manager / Operations Associate
Financial Analyst / Accounting Operations Analyst
Technical Support Representative

Degrees

Business Finance / Money, Markets & Institutions / Quantitative Applications in Finance / International Finance / Investments / Employee Benefits / Advanced Financial Management / Financial Planning / Portfolio Theory & Management / Intermediate Accounting / Individual Income Tax / Management Information Systems / Enterprise Architecture / Enterprise Systems using SAP / Business Intelligence / Information Systems ArchitectureMinored in Enterprise Information Systems (E.I.S. / M.I.S.)Member of Finance Club & A.I.T.P. (Association of Information Technology Professionals) Certification: Audio Engineering & Studio Techniques, (2002) Dallas Sound Lab / Media-tech Institute - Dallas, TX L1 Candidate CFA Exam CFA InstituteIncomplete / In Progress : Expected in 2021
Bloomberg Market Concepts BloombergIncomplete / In Progress : Expected in 2021
Bachelor of Business Administration : Finance, Enterprise Information Systems , 05/2016

Business Development Manager / Operations Associate Resume Example

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