Livecareer-Resume
Jessica Claire
  • , San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Affable & results-driven leader with comprehensive professional experience establishing, developing, maintaining and managing healthy relationships with clients & business contacts. Experience in financial analysis, accounting operations, sales/business development & recruitment strategies, seeking an opportunity in the financial, banking & investment industries to gain insight and mentorship while utilizing experience/knowledge, a willingness to learn & contribute, application of quantitative financial analysis and client/customer relationship management. Offering a commitment-to-results, ambitious work ethic, and technical and interpersonal skill set. Possess excellent critical reasoning, quantitative / analytical skills, effective interpersonal written and verbal communication skills, presentation abilities, working knowledge of business-to-business sales, strategic business operations and practical understanding of financial concepts, analysis, modeling, reporting and intermediate accounting techniques. Committed to learning & leading all business teams / projects. Successful in client-facing sales, recruiting, project management, business analysis and business development. Proactive professional with commercial approach to solving problems.
Skills
  • B2B Sales / Relationship Development / Client
  • Support
  • Customer Relationship Management (CRM)
  • Staffing & Recruitment Consulting
  • Executive & C-level Negotiation, Analysis &
  • Budgeting
  • Customer Relationship Management
  • Quantitative Financial Modeling and Statistical
  • Data Analysis
  • Complex Problem Solving
  • Compliance Assessment
  • Client Proposals, Presentations, Benefits,
  • Negotiations & Resolutions
  • Business Operations & Process Optimization
  • Team Coordination & Management
  • Accounting Operations: Billing, Invoicing,
  • Collections, Negotiations, Reconciliations,
  • Payroll, Tax
  • Corporate Financial Analysis Planning &
  • Reporting
  • Customized Data & Financial Models
  • Contract Negotiation
  • Account, Hardware, Email, Market, Profit
  • Reconciliation, Consulting, Senior management, Marketing communications, Progress
  • Accounting, Contracts, Features, Meetings, Proposals
  • A.I., Contract Negotiation, Finance, Money, Recruiting
  • Audio Engineering, Conversion, Financial, Windows operating systems, Recruitment
  • B2B, CRM, Financial, Management Information Systems, Reporting
  • Benefits, Customer Relationship Management, Accounting, Negotiation, Sales
  • Billing, Clients, Financial Analysis, Negotiations, SAP
  • Bloomberg, Client, Financial Management, Negotiating, Sound
  • Bonds, Customer satisfaction, Financial Modeling, Enterprise, Spreadsheets
  • Budgeting, Customer support, Financial Planning, Networking, Staffing
  • Budgets, Client, Information Systems, Operations management, Strategic
  • Budget, Support, Information Technology, Optimization, Tax
  • Business Intelligence, Client support, Investments, Payroll, Technical assistance
  • Business Operations, Data Analysis, Invoicing, Personnel, Phone
  • C, Dell, Managing, Presentations, Troubleshooting
  • Call center, Documentation, Market research, Problem Solving, Unique
  • Charts, Due diligence, Marketing, Processes
Work History
Business Development Manager / Operations Associate, 05/2016 - Current
Ebsco Industries Birmingham, AL,
  • Successfully generated company profit by retaining accounts and converting new business clients through market research, communication strategies, dynamic sales process conversion and executive-level networking events, establishing strong service bonds and preserving return business by maintaining long-term relationships with senior & C-level executives.
  • Created and delivered financial models / charts to analyze & optimize operations management, forecasted revenue growth, performance metrics and sales/marketing strategic improvements.
  • Marketed, coordinated & executed client meetings and customer support responses, discussing and negotiating client specific project goals, budgets, contracts, customer issues, and correction/closure of any deficiencies.
  • Recommended specific staffing models and/or positions of improvement to customers based on unique technical or budgeting requirements, and long/short term servicing commitment of each.
  • Formulated custom cost-benefit analyses / client-specific financial models, and presented strategic proposals to C-level executives, ensuring customer demand correlated with staffing budgets and exceeded clients’ satisfaction.
  • Implemented marketing / communication techniques and delivered business data-analytics projects which contributed to operations management, strategic sales optimization, efficient team improvement, new billable business, revenue maximization and company growth.
  • Increased sales commissions by 25% each quarter of 2019 and increased company revenue by $20,000 with successful new account conversion / new hires in Q3 2019.
  • Secured, managed and retained 10 client accounts (Q3/Q4: 2019; Q1: 2020) in multiple industry sectors in the greater Houston area, solving staffing / recruiting challenges & goals, meeting and exceeding budget constraints.
  • Formulated, presented and explained proposals detailing features / benefits, staffing budget analyses, custom models, and other marketing communications deliverables.
Financial Analyst / Accounting Operations Analyst, 05/2004 - 05/2016
Clayton Personnel Services City, STATE,
  • Generated, formulated, maintained, analyzed, tracked and reported company-wide financial accounting reports & statements, spreadsheets and documentation: weekly, quarterly, and annual aging and revenue reports, cost/billing margin reports, billing/invoicing/receivables for >50 clients and payroll for 200+ employees.
  • Initiated, researched, and coordinated the successful collection of over $350,000 in overdue/unpaid receivables from a Fortune 500 client, providing due diligence and managing correspondence to multiple billing contacts and divisions in Q1-2016.
  • Analyzed clients’ record of accounts to discover payment discrepancies, customer account reconciliation and total past due amounts; resolved any variances promptly through effective communication with billing contact.
  • Streamlined accounting operations by supporting accounting personnel and senior management with financial reports, spreadsheets, models, and analysis.
Technical Support Representative, 07/2001 - 02/2002
Stream International / Dell Technologies City, STATE,
  • Recognized for outstanding customer satisfaction: Dell's Customer Experience Award.
  • Suggested and advised operational improvements to department heads and team which resulted in savings, customer resolution, and improved profit margins.
  • Handled 12-15 inbound/outbound calls per hour on average to address customer inquiries, analyzed concerns and resolved troubleshooting processes.
  • Resolved technical user software problems, improved call center & team operations having provided exceptional client support.
  • Increased customer satisfaction by resolving issues with Dell user issues.
  • Devised solutions to operations issues related to Dell PCs and Windows operating systems, working closely with customers via phone, email, and live chat.
  • Processed over 80-90 support requests weekly for technical assistance on wide range of issues related to desktop machines and peripheral hardware devices.
Education
  • Business Finance / Money, Markets & Institutions / Quantitative Applications in Finance / International Finance / Investments / Employee Benefits / Advanced Financial Management / Financial Planning / Portfolio Theory & Management / Intermediate Accounting / Individual Income Tax / Management Information Systems / Enterprise Architecture / Enterprise Systems using SAP / Business Intelligence / Information Systems Architecture
  • Minored in Enterprise Information Systems (E.I.S. / M.I.S.)
  • Member of Finance Club & A.I.T.P. (Association of Information Technology Professionals) Certification: Audio Engineering & Studio Techniques, (2002) Dallas Sound Lab / Media-tech Institute - Dallas, TX L1 Candidate CFA Exam CFA Institute
  • Incomplete / In Progress
: , Expected in 2021
-
- ,
GPA:
  • Bloomberg Market Concepts Bloomberg
  • Incomplete / In Progress
: , Expected in 2021
-
- ,
GPA:
Bachelor of Business Administration: Finance, Enterprise Information Systems, Expected in May 2016
-
University of Houston - Houston, TX
GPA:
Affiliations
Association of Information Technology Professionals (A.I.T.P.) – Student/Attendee Financial Executives Networking Group (F.E.N.G.) – Attendee

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Resume Overview

School Attended

  • University of Houston

Job Titles Held:

  • Business Development Manager / Operations Associate
  • Financial Analyst / Accounting Operations Analyst
  • Technical Support Representative

Degrees

  • <ul><li>Business Finance / Money, Markets & Institutions / Quantitative Applications in Finance / International Finance / Investments / Employee Benefits / Advanced Financial Management / Financial Planning / Portfolio Theory & Management / Intermediate Accounting / Individual Income Tax / Management Information Systems / Enterprise Architecture / Enterprise Systems using SAP / Business Intelligence / Information Systems Architecture</li><li>Minored in Enterprise Information Systems (E.I.S. / M.I.S.)</li><li>Member of Finance Club & A.I.T.P. (Association of Information Technology Professionals) Certification: Audio Engineering & Studio Techniques, (2002) Dallas Sound Lab / Media-tech Institute - Dallas, TX L1 Candidate CFA Exam CFA Institute</li><li>Incomplete / In Progress</li></ul>
  • <ul><li>Bloomberg Market Concepts Bloomberg</li><li>Incomplete / In Progress</li></ul>
  • Bachelor of Business Administration

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