Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance. Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Skills
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Experience
Business Development Associate, 02/2021 to 07/2022
Incloudcounsel – Seattle, WA,
Incloudcounsel – Seattle, WA,
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Scheduled meetings with clients and partners and provided updates or meeting changes.
- Managed client database to maintain accurate information.
- Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
- Conducted market research to determine new business opportunities.
- Managed multiple projects and met time-sensitive deadlines.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Worked with current clients to assess needs and develop improvement plans.
- Prepared contracts and completed sales with new and existing clients.
- Met with local business and community organizations to develop leads and generate business.
- Organized documents to prepare client invoices.
- Updated proposal schedule to keep team members on track with deadlines.
CSR, 01/2006 to 02/2021
Maximus, Inc. – Washington, DC,
Maximus, Inc. – Washington, DC,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Organized client contracts, records and reports to strengthen traceability.
Secretary, 03/2007 to 12/2008
Crouse Hospital – Syracuse, NY,
Crouse Hospital – Syracuse, NY,
- Maintained organized filing system of paper and electronic documents.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Greeted visitors and directed to appropriate location or person.
- Prepared and updated office equipment list.
- Assisted with accounts receivable and accounts payable functions.
- Sent and distributed mail and parcels.
- Processed documents and materials for dissemination to appropriate parties.
- Scheduled meetings and sent invitations specifying time and location.
- Produced and distributed memos, newsletters and other forms of communication.
- Managed multiple calendars and contacts using computer software.
- Monitored office equipment and scheduled repairs.
- Created and updated spreadsheets to track and report data.
- Set appointments for executives to support busy staff.
- Processed payroll and submitted direct deposits using accounting software.
- Assisted with answering phones, filing paperwork, entering data and support operations department.
- Supported team members with stocked supplies and well-maintained office equipment.
Owner, 01/2005 to 01/2006
Bruce Oakley Trucking – Copan, OK,
Bruce Oakley Trucking – Copan, OK,
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Devised business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and creation of operational procedures and workflow planning.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education and Training
Aesthetician Degree: Aesthetics, Expected in 06/2010
Capri Institute - Brick, New Jersey,
Capri Institute - Brick, New Jersey,
High School Diploma: , Expected in 06/1996
Pinelands Regional High School - Little Egg Harbor, NJ
Pinelands Regional High School - Little Egg Harbor, NJ
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Resume Overview
School Attended
- Capri Institute
- Pinelands Regional High School
Job Titles Held:
- Business Development Associate
- CSR
- Secretary
- Owner
Degrees
- Aesthetician Degree
- High School Diploma
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