, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Motivated employee with strong leadership and planning talents versed in diversity, equality and inclusion principles. Proven team building and leadership skills to achieve challenging objectives. Expert in Loan practices with extensive experience in a receptionist capacity answering high volume inbound calls, receiving numerous visits, and responding to email messages. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Great customer service skills, with experience in outbound and inbound calling and scheduling.
Skills
Microsoft Office expertise (Excel, Word and PowerPoint) - document exporting, PDF Converting, Data Encryption, DocuSign, Spreadsheet and Sharepoint Document Management
Email Administration
Data Entry
Medical Terminology
Outlook Digital Calendars / Meeting Planning
File Sharing - Dropbox, Google Drive, SharePoint and Sharedrives.
Workplace Chat (Microsoft Teams, WebEx and Skype)
Video Conferencing
Social Media Management
Webpage construction
Customer relations
Staff development
Relationship building
Experience
Clerk/Aide, 03/2021 to Current Incloudcounsel – Chicago, IL,
Maintain student records including attendance records, transcripts, disciplinary actions taken against students, and grades.
Perform administrative tasks using MS Office Suite for processing and typing letters, memos, labels, and newsletters, create and update spreadsheets for faculty and school personnel.
Help foster a safe environment for students of all abilities while respecting their privacy - maintaining strict confidentiality while completing all assigned tasks.
Compiling reports accurately and efficiently.
Printing and photocopying documents of all kinds.
Filing pupil reports and other documents.
Answering phones, taking messages, coordinating activities with the school’s principal, including parent-teacher conferences and parent-teacher-student conferences.
Assisting teachers by providing classroom support, such as taking attendance and recording grades.
Hairstylist, 11/2022 to Current Children's Home Society Of Florida – Tavares, FL,
Manage payroll through quickbooks for 8 employees.
Sanitize workstations and salon equipment to reduce risk of infection.
Pursue continuing education and training to stay up to date with new trends and techniques.
Cultivate strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Open salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Place inventory orders, monitor shelf stock and track expenses.
Enforce safety procedures in accordance with facility policies and government regulations.
Supervise banking procedures, cash flow and accounting processes.
Prepares internal and external correspondence and documents.
Maintains schedules via Outlook calendar and reschedules appointments as needed/required.
Acts as a records liaison officer, maintaining manuals of Mortgage Industry policies, practice guidelines and procedures. Disposes documents no longer needed, according to protocol.
Establish prospective client base, cultivate relationships and follow through on individual service needs and requirements.
Manage client database to maintain qualified, up to date clientele information.
Organize, file and maintain customer, department and regulatory loan records.
Analyze loan files and review client income, assets and credit history to meet Federal and regulatory compliance requirements. Input new loan details into designated software, adhering to loan specific underwriting criteria, rules and regulations.
Order, prepare and verify documents necessary for loan to close in compliance, on time and without last-minute surprises.
Perform administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
Manage multiple projects and meet time-sensitive deadlines.
Cosmetologist/Assistant Manager, 02/2014 to 08/2021 IHOP Restaurants LLC – City, STATE,
Recommend styles and treatments based on clients' needs and appearances.
Evaluated client's hair and physical features to determine style and cut plans.
Maintained sanitary work environment to meet State client safety protocols.
Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
Acted as back up to receptionist by answering phones, scheduling appointments and processing cash and credit payments.
Established and updated schedules to meet expected coverage demands and capitalized on individual employee expertise.
Trained and mentored team members to achieve optimal performance to meet challenging business targets.
Accountable for all staff development, budgeting and supply ordering.
Planned and prepared workflow schedules, delegating tasks for an 18 member professional team.
Completed inventory audits to identify losses and project demand.
Assessed customer needs to upsell products and services to maximize sales.
Consulted with customers to determine best methods to resolve service and billing issues.
Documented conversations with customers to track requests, problems and solutions in a satisfactory manor.
Purchased cardholder for ordering and restocking supplies.
Maintained inventory control requirements FIFO - first in first out of inventory for expiration date.
Developed team meeting agenda, records meeting minutes for weekly huddles and staff meetings.
Experienced in salon setting requirements to meet CDC guidelines for donning proper PPE and following Federal and State established protocols regarding COVID19.
Reviewed and balanced cash receipts and deposited cash.
Administrative Secretary, 07/2011 to 07/2021 Company Name – City, State,
Craft email messages, memos and business letters for management, proofread all documentation to provide error-free correspondence using MS exchange / Office 365 tools.
Conduct online research using various media sources to obtain relevant data for proposal responses, code and permit requirements, and material pricing / purchasing.
Handle management of communication to executives directing inbound and outbound telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Oversee office inventory by restocking supplies and submitting purchase orders.
Maintain purchase card for ordering building supplies.
Set up and maintain physical and electronic filing systems to maintain organizational efficiency.
Experienced in office and site requirements to meet CDC guidelines for donning proper PPE and following Federal and State established protocols regarding COVID19.
Provide new employee OSHA regulations training.
Instruct staff on SOPS and MCMS for federal projects.
Prepares meeting agenda, records minutes for all weekly huddles and staffing meetings.
Experienced in TEAMS, SKYPE and WebEx conferencing applications.
Assist with timekeeping, weekly payroll and State / Federal Audit preparation.
Waitress, 11/2012 to 03/2014 Company Name – City, State,
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Accepted cash and credit card payments, issued receipts and provided change.
Reviewed and balanced cash receipts and deposited cash.
Education and Training
High School Diploma: , Expected in 05/2012 Jefferson High School - Shenandoah Junction, WV, GPA:
High School Diploma: , Expected in 05/2012 James Rumsey Technical Institute - Martinsburg, WV GPA:
Completed professional development in Health Occupations Science
Completed professional development as a Patient Care Technician
AAA Award Recipient for attendance, Achievement, and attitude
Work Keys Career Readiness Certificate : for skills in applied Mathematics, Reading for information and locating information.
Associate of Arts: Cosmetology, Expected in 10/2013 International Beauty School 4 - Martinsburg, WV GPA:
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