business development associate resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Customer-oriented, strategic-thinking professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Skills
Account reconciliation
Project management
Contract negotiation and closing tactics
Staff training
Customer relationship management
Lead development
Staff training and motivation
Consultative sales
Education and Training
Southern University Of Culinary ArtsTampa Florida, Expected in 05/1983 ā āBachelor of Arts:Restaurant And Culinary Management - GPA:
Hesser CollegeSalem NH, Expected in 05/2005 ā āBachelor of Science:Criminal Justice - GPA:
Hesser CollegeSalem NH, Expected in 05/2005 ā āBachelor of Science:Psychology - GPA:
PepperdineWashington DC, Expected in 06/2023 ā āMaster of Science:Psychology - GPA:
Experience
Gallup - Business Development Associate Lincoln, NE, 08/2020 - 11/2021
Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.
Managed client database to maintain accurate information.
Generated consistent leads, developed pipelines for recruitment.
Stayed current on company products and services to provide top-notch expertise to customers.
Scheduled meetings with clients and partners and provided updates or meeting changes.
Set up potential client contacts, cultivated relationships and followed through on service needs.
Created and improved business pipeline using cold and warm techniques.
Identified business prospects through cold calling, networking, marketing and database leads.
Assisted marketing team in editing and writing proposals.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
Conducted research using various media sources to obtain relevant data for staff requirements.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Introduced new departmental policies and oriented staff to facilitate adoption of changes.
Assessed patient symptoms, histories, current concerns and responses to questions in order to develop clear picture of current recovery.
Relayed feedback on clinical settings' effectiveness in enabling resident's reach course and program goals.
Determined most appropriate treatment plan and implemented course of action.
Educated patients on symptoms, root issues and appropriate treatment expectations.
Interviewed applicants and made recommendations for new hires.
Consulted with specialists and referred patients for more advanced support based on individual needs.
Examined patients and recorded medical histories to use in health assessments and help determine conditions.
Referred patients with serious medical conditions and emergencies to hospital for immediate care.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Documented all patient information including service plans, treatment reports and progress notes.
Diagnosed mental health, emotional and substance abuse disorders.
Monitored behavior in individual and group sessions and intervened when necessary.
Responded to crisis situations when severe mental health and behavioral issues arose.
Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
Strategized long-term business needs and leveraged customer feedback for process improvements.
Pfizer - Customer Service Representative Groton, CT, 08/2004 - 02/2010
Assisted approximately 80 customers each day with first stage of utilization review.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Managed high-volume of inbound and outbound customer calls.
Reviewed files, records and other obtained documents to respond to customer requests.
Worked with insurance companies and patients to determine best courses of action.
Communicated with primary care physicians or emergency care providers to relay patient needs.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Applied medical criteria and clinical judgement to researched cases to evaluate and establish determinations.
Remained up-to-date on various benefit plans, medical policies and state-specific clinical guidelines or criteria.
Managed medical practice administrative needs to provide patient satisfaction.
Saint Xavier University - Counselor Chicago, IL, 02/2003 - 09/2003
Directed emergency response in crisis situations to diffuse tensions and prevent violence.
Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
Documented all patient information including service plans, treatment reports and progress notes.
Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
Diagnosed mental health, emotional and substance abuse disorders.
Executed appropriate risk-assessment and mitigation strategies.
Gathered information from families and social services agencies to inform development of treatment plans.
Monitored behavior in individual and group sessions and intervened when necessary.
Accomplishments
Consistently maintained high customer satisfaction ratings.
Recognized as an outstanding employee for outstanding performance and team contributions.
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