Detail oriented with ten years of experience and a strong background in Office Management and Office Administration. Proven ability to interact with the public effectively, ensure excellent client experience, work effectively in a team or independently, excellent communication, problem solving, conflict resolution and strong organizational skills, with a strong work ethic.
Skills
Executive & Administrative Support
Reception
Records Management
Medical Coding & Billing
Customer Service and Client Relations
Financial Statement Analysis
Payroll – Quickbooks, MS Excel
Insurance Processing
General Accounting
AP/AR
Inventory
Bookkeeping
Month-End Closing Procedures
Staff Management
Collection Practices
Work History
Billing Department Supervisor, 02/2017 to Current Ppg Industries, Inc. – Lagrange, KY,
Oversees entire revenue process.
Reconciling Daily Sales batches for previous day activities.
Assist in supervisory activities within Patient Services and patient management.
Perform and monitor prior authorizations (complete PA forms, send to insurance and get benefits) for Xtrac, UVB, PDT and Botox.
Monitor Transworld accounts that have been paid removing from collections.
Review account balances with patients.
In-depth knowledge of paper charting and EMR.
Communication with insurance companies for claims management.
Post ERA’s, assigning any claim balances to patient responsibility with explanation – ie: deductible.
Download clearinghouse reports for accepted and denied claims.
Oversees insurance card and plan entry to be accurate.
Correct billing errors.
Excellent performance in medical coding and billing - ICD-10 and all procedure coding.
Insurance appeals for incorrect payments (multiple).
Assist in patient collections management.
Review account balances with patients.
Take phone calls from patients with questions about their bill.
Administration Coordinator, 09/2014 to 02/2017 Greater Lawrence Family Health Center – Essex Street, MA,
Trained in Epic, Cadence, Powerchart, Cerner.
Patient coordinator greets and establishes primary contact with patients.
Verify and update patient demographics and confirm insurance to make sure that patients have proper insurance for physician they are seeing.
Highly skilled in monitoring physician's schedules, in-depth knowledge of scheduling patient appointments and procedure appointments.
Manage 4-8 physician pools at all times.
Manage 4-8 physician Midwives pools at all times.
Assist patients in Internal Medicine referrals.
Audit 7-10 physician schedules every week, biweekly and three-six weeks out.
Ownership of Ultrasound schedules, audit, manage ultrasound orders, create and maintain procedure guidelines and templates.
Surgery and procedure scheduling.
Serve as liaison between physician and patient as well as management and physician.
Process all forms; FMLA, short term disability, insurance verification and return to work letters.
Process and send out all letters to patients from physician.
Deliver documents and paperwork throughout campus.
Maintain workflow calendar while making adjustments to procedure templates.
Ability to multi-task and prioritize, completing all necessary projects and reports requested by management.
Offer coverage throughout office when necessary.
Excellent performance in medical coding and billing - ICD-9/10 and all procedure coding.
In-depth knowledge of paper charting and EMR.
Excellent telephone skills, dealing with same day appointments and requesting orders for multiple departments.
Comfortable and experienced in collecting patient balances, past-due balances and co-pays.
Maintain office and inventory of supplies, order when needed.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Patient Coordinator, 03/2012 to 09/2014 Aledade – Philadelphia, PA,
Greet and establish primary contact with patients.
Verify and update patient demographics and confirm insurance to make sure that patients have proper insurance for physician they are seeing.
Highly skilled in monitoring physician’s schedules, in-depth knowledge of scheduling patient appointments and cosmetic consultations.
Excellent performance in medical coding and billing – ICD-9 and all procedure coding.
In-depth knowledge of paper charting and EMR.
Liaison for doctor and patient in discussing MOH’s surgeries and out-patient surgeries.
VISIA skin consultations.
In charge of retail inventory.
Product Knowledge skilled and trained in Skin Ceuticles, SkinMedica, Neocutis, Revision, Allergan, Glytone, Avene, and Vivite.
Involved in all sales and marketing of products.
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Worked with patients and families to develop future plans and discuss care actions.
Managed hospital admissions and patient flows while organizing patient care.
Coached recently hired employees on company guidelines, conduct and practices and offered to assist with EMR training and Medical Billing training.
Encouraged patients to schedule recommended tests and procedures.
Education
Licensed Medical Aesthetician: , Expected in 07/2011 G Skin And Beauty Institute - Oak Brook, IL GPA:
High School Diploma: , Expected in 07/2009 Downers Grove South - Downers Grove, IL, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
