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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Detail oriented with ten years of experience and a strong background in Office Management and Office Administration. Proven ability to interact with the public effectively, ensure excellent client experience, work effectively in a team or independently, excellent communication, problem solving, conflict resolution and strong organizational skills, with a strong work ethic.

Skills
  • Executive & Administrative Support
  • Reception
  • Records Management
  • Medical Coding & Billing
  • Customer Service and Client Relations
  • Financial Statement Analysis
  • Payroll – Quickbooks, MS Excel
  • Insurance Processing
  • General Accounting
  • AP/AR
  • Inventory
  • Bookkeeping
  • Month-End Closing Procedures
  • Staff Management
  • Collection Practices
Work History
Billing Department Supervisor, 02/2017 to Current
Ppg Industries, Inc.Lagrange, KY,
  • Oversees entire revenue process.
  • Reconciling Daily Sales batches for previous day activities.
  • Assist in supervisory activities within Patient Services and patient management.
  • Perform and monitor prior authorizations (complete PA forms, send to insurance and get benefits) for Xtrac, UVB, PDT and Botox.
  • Monitor Transworld accounts that have been paid removing from collections.
  • Review account balances with patients.
  • In-depth knowledge of paper charting and EMR.
  • Communication with insurance companies for claims management.
  • Post ERA’s, assigning any claim balances to patient responsibility with explanation – ie: deductible.
  • Download clearinghouse reports for accepted and denied claims.
  • Oversees insurance card and plan entry to be accurate.
  • Correct billing errors.
  • Excellent performance in medical coding and billing - ICD-10 and all procedure coding.
  • Insurance appeals for incorrect payments (multiple).
  • Assist in patient collections management.
  • Review account balances with patients.
  • Take phone calls from patients with questions about their bill.
Administration Coordinator, 09/2014 to 02/2017
Greater Lawrence Family Health CenterEssex Street, MA,
  • Trained in Epic, Cadence, Powerchart, Cerner.
  • Patient coordinator greets and establishes primary contact with patients.
  • Verify and update patient demographics and confirm insurance to make sure that patients have proper insurance for physician they are seeing.
  • Highly skilled in monitoring physician's schedules, in-depth knowledge of scheduling patient appointments and procedure appointments.
  • Manage 4-8 physician pools at all times.
  • Manage 4-8 physician Midwives pools at all times.
  • Assist patients in Internal Medicine referrals.
  • Audit 7-10 physician schedules every week, biweekly and three-six weeks out.
  • Ownership of Ultrasound schedules, audit, manage ultrasound orders, create and maintain procedure guidelines and templates.
  • Surgery and procedure scheduling.
  • Serve as liaison between physician and patient as well as management and physician.
  • Process all forms; FMLA, short term disability, insurance verification and return to work letters.
  • Process and send out all letters to patients from physician.
  • Deliver documents and paperwork throughout campus.
  • Maintain workflow calendar while making adjustments to procedure templates.
  • Ability to multi-task and prioritize, completing all necessary projects and reports requested by management.
  • Offer coverage throughout office when necessary.
  • Excellent performance in medical coding and billing - ICD-9/10 and all procedure coding.
  • In-depth knowledge of paper charting and EMR.
  • Excellent telephone skills, dealing with same day appointments and requesting orders for multiple departments.
  • Comfortable and experienced in collecting patient balances, past-due balances and co-pays.
  • Maintain office and inventory of supplies, order when needed.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Patient Coordinator, 03/2012 to 09/2014
AledadePhiladelphia, PA,
  • Greet and establish primary contact with patients.
  • Verify and update patient demographics and confirm insurance to make sure that patients have proper insurance for physician they are seeing.
  • Highly skilled in monitoring physician’s schedules, in-depth knowledge of scheduling patient appointments and cosmetic consultations.
  • Excellent performance in medical coding and billing – ICD-9 and all procedure coding.
  • In-depth knowledge of paper charting and EMR.
  • Liaison for doctor and patient in discussing MOH’s surgeries and out-patient surgeries.
  • VISIA skin consultations.
  • In charge of retail inventory.
  • Product Knowledge skilled and trained in Skin Ceuticles, SkinMedica, Neocutis, Revision, Allergan, Glytone, Avene, and Vivite.
  • Involved in all sales and marketing of products.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Managed hospital admissions and patient flows while organizing patient care.
  • Coached recently hired employees on company guidelines, conduct and practices and offered to assist with EMR training and Medical Billing training.
  • Encouraged patients to schedule recommended tests and procedures.
Education
Licensed Medical Aesthetician: , Expected in 07/2011
G Skin And Beauty Institute - Oak Brook, IL
GPA:
High School Diploma: , Expected in 07/2009
Downers Grove South - Downers Grove, IL,
GPA:

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Resume Overview

School Attended

  • G Skin And Beauty Institute
  • Downers Grove South

Job Titles Held:

  • Billing Department Supervisor
  • Administration Coordinator
  • Patient Coordinator

Degrees

  • Licensed Medical Aesthetician
  • High School Diploma

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