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Bilingual Pro Cashier/Customer Service Associate Resume Example

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BILINGUAL PRO CASHIER/CUSTOMER SERVICE ASSOCIATE
Summary

Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Dedicated Bilingual Pro Cashier with 8 years of experience completing transactions with priority on customer satisfaction. Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Highly organized, proactive and punctual. Operates well within team-oriented environments. Highly flexible in scheduling and committed to stellar attendance. Skilled at Math with great attention to detail and organization skills. Resourceful and outgoing professional with training in Accounting POS software.

Experience
Bilingual Pro Cashier/Customer Service Associate
City, StateCompany Name/
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Received payments for all merchandise and issued receipts.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Department Manager for remediation.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving merchandise/bar code issues.
Stock Associate/Bilingual Customer Service Agent
City, StateCompany Name/
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Replenished inventory with focus on addressing customer needs.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Notified Maintenance immediately of any spills or any other issue, enabling quick clean-up and remediation.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Factored in special circumstances and routine needs when placing new supply orders.
  • Assessed floor displays to determine which merchandise required restocking.
Public Assistance Eligibility Specialist
City, StateCompany Name/
  • Processed benefits applications, including documents for food stamps and medical assistance.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Called applicants to set up appointments and explain benefits processes.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Education and Training
GEDState University Of New York1981City
Some College (No Degree): Accounting Technology And BookkeepingState University Of New YorkCity
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Resume Overview

School Attended

  • State University Of New York

Job Titles Held:

  • Bilingual Pro Cashier/Customer Service Associate
  • Stock Associate/Bilingual Customer Service Agent
  • Public Assistance Eligibility Specialist

Degrees

  • GED
    Some College (No Degree) : Accounting Technology And Bookkeeping

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