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Behavioral Health Technician Serenity Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Patient Care Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and patient confidentiality. Motivated to learn, grow and excel in a Receptionist position.

Skills
  • Activity monitoring
  • Skill-Building Exercises
  • Multi-Line Phone Proficiency
  • Social media knowledge
  • Mail handling
  • Security awareness
  • Conflict Resolution
  • Time management
  • Telephone skills
  • Sensitive Information Handling
  • Client transportation
  • Patient Care
  • Scheduling
  • Sorting and labeling
  • Customer/Client relations
  • Documentation and reporting
  • Memorization and Recall
  • Verbal and written communication
  • Decision-Making Abilities
Work History
01/2020 to Current Behavioral Health Technician/Serenity Hca | Manchester, TN,

Working part-time on the side of the Ortho Hospital.

  • Facilitated on-site activities, support groups and outings for clients.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Searched resident belongings prior to and during stays.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Conducted client rounds every 15 minutes to check on residents.
  • Taught clients how to complete basic household chores and prepare food.
  • Charted on each patient daily.
  • Ensured that clients and families were treated with respect and dignity.
07/2019 to Current Patient Care Technician, Ortho Krystal | Pensacola, FL,
  • Fill in for Front Desk Reception and Unit Manager when on vacation/day off.
  • Answer phones to direct calls to the correct area/help patients and family members get their questions answered.
  • Help collect and fill out forms for peri-operative procedures.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Maintained, sanitized and cleaned equipment and instruments to meet patient needs.
  • Organized and maintained general supply storage areas.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
08/2017 to 07/2019 Cashier Emerson Hospital | Waltham, MA,
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Received and processed customer payments.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
09/2016 to 12/2018 Certified Nursing Assistant Golden Living Centers | City, STATE,
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Welcomed and guided patients during appointments and managed patient flow through facilities and procedures.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Performed comprehensive patient assessments, recording and monitoring vital signs and collecting specimens and interpreting lab results.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
Education
Expected in 05/2012 High School Diploma | Pike Central High School, Petersburg, IN GPA:
Certifications
  • Certified Nurse Assistant - CNA1400418
  • BLS Certified - 195507256547 - American Heart Association

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Resume Strength

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  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Pike Central High School
Job Titles Held:
  • Behavioral Health Technician/Serenity
  • Patient Care Technician, Ortho
  • Cashier
  • Certified Nursing Assistant
Degrees
  • High School Diploma

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