Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Versatile Medical Assistant and EMT with 15 years of experience in medical, mental health, addictions, and administrative support is a valuable asset to any Medical facility. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges, detail-oriented and knowledgeable, independent worker with extensive medical experience is dedicated to optimal patient care.

  • Nonviolent Intervention, Crisis Situations, Building Effective Relationships
  • Patient Health Information Access, HIPAA Requirements, Documenting Behaviors, Behavioral Health, Admitting and Discharging, Mental Health Care, Behavior Observation, Community Mental Health Programs, Coordinating Care
  • Multidisciplinary Team Collaboration, Conflict Resolution, Written And Verbal Communication, Life Sciences Monitoring Tools, Best Practices, and Standards
  • Physical Condition Assessments, Meal Planning and Preparation, Dietary Requirements and Nutrition, Personal Care Support, Activities of Daily Living (ADLs)
  • Companionship and Emotional Support, Community Integration
  • Injury and Illness Treatment, Prehospital Care, Basic Trauma Life Support
  • Emergency Diagnostics, Patient Immobilization, Vital Sign Assessment, Cardiopulmonary Resuscitation (CPR)
  • First Aid, Medication Assistance, EMR Systems
  • Emergency Patient Triage, Medical Emergency Response, Emergency Treatment Procedures
  • Problem Anticipation and Resolution, Critical Decision-Making Skills
  • Multi-Line Telephone System Operation. Appointment Scheduling Software
  • Pharmacy Relations, Patient Relations, Coordinating Drug Refills, Clinical and Operational Judgement
  • Examination Preparation, Treatment Room Preparation
  • Medical Terminology, Advanced Anatomy Knowledge Height and Weight Measurement, Human Anatomy
  • Electronic Charting, Medical History Collection, Updating Medical Records
  • Phlebotomy Functions, Rapid Strep Testing, Administering Vaccines, Removing Sutures, Operating EKG Equipment, Blood and Tissue Collection
Work History
09/2021 to Current Behavioral Health Technician Elwyn | Upper Darby, PA,
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Completed documentation for every incident and forwarded it to the correct personnel for review.
  • Performed client intake procedures according to internal standards for new admissions.
  • Counseled and mentored clients on substance use and life choices.
  • Took and monitored vital signs, and managed patient behavior.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Assisted and spoke with 50- 56 patients daily
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
02/2011 to 01/2022 Home Health Aide Interim Home Healthcare Company | East Springfield, PA,
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance their quality of life.
  • Developed rapport to create a safe and trusting environment for care.
  • Followed nutritional plans to prepare optimal meals.
  • Provided direct personal care and administrative services to 2-4 clients per week
  • Transported clients for medical and personal outings.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Provided direct personal care and administrative services to clients.
09/2017 to 07/2021 EMT Mercy Health | Paducah, KY,
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Administered treatments in emergent situations with accuracy, safety, and speed.
  • Controlled wounds and injuries en route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
  • Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.
  • Learned new techniques to better serve patients' needs.
  • Kept up with continuing education requirements to maintain certification.
  • Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
  • Prioritized medical procedures based on the severity of concern and available resources.
02/2007 to 05/2008 Medical Assistant City Of Hope | California, MD,
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained pre-and post-treatment vital signs and weight.
  • Ordered and prepared reagents and supplies.
  • Arranged surgeries with the surgical center, confirmed times with patients and prepared admission and consent forms.
  • Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Tested and recorded blood glucose levels.
  • Obtained all prescribed laboratory testing.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Ambulated, turned and positioned patients.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Prepared initial patient charts for admission.
  • Performed clerical duties, such as word processing, data entry, answering phones, and filing.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed for 30-40 patients daily
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained client's medical history, medication information, symptoms, and allergies.
  • Completed clinical procedures and gathered patient data for interpretation by physicians.
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
Expected in 12/2016 License | Emergency Medical Technician Pennsylvania College of Technology, Williamsport, PA GPA:
Expected in 02/2007 Associate of Science | Medical Assisting Brown Mackie, South Bend IN, GPA:
Expected in 06/1995 Diploma | Advanced Classes Mishawaka High School, Mishawaka, IN GPA:
  • Member of Drama Club
  • Member of National Honor Society
  • BLS CPR, National CPR Foundation, 04/22-04/24
  • Bloodborne Pathogen's-National CPR Foundation, 04/22-04/24
  • P-DOH Licensed EMT - 2016-present
  • NREMT Certification, 12/2016- present

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School Attended

  • Pennsylvania College of Technology
  • Brown Mackie
  • Mishawaka High School

Job Titles Held:

  • Behavioral Health Technician
  • Home Health Aide
  • EMT
  • Medical Assistant


  • License
  • Associate of Science
  • Diploma

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