Responsible Behavioral Technician experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Flexible Pharmacy Technician offering 5-year history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices.
Skills
Decision Making
Intake Assessment
Behavioral Health
HIPAA Requirements
Problem-Solving
Behavior Observation
Microsoft Office
Records Maintenance
Indirect Patient Care
Clinical Documentation
Resolving Customer Issues
Prescription Filling and Labeling
Recordkeeping and Documentation
Inventory Tracking
Medication Storage and Labeling
Stocking Shelves
Cash Register Operations
Patient Profile Setup
Regulatory Compliance
Prescription Refill Fulfillment
Problem-Solving Skills
Insurance Verification
Prescription Order Verification
Cleaning and Sanitizing
Prioritization and Organization
Relationship Building
Wholesale Ordering
Prescription Pricing
Point of Sale Systems Proficiency
Ordering and Stocking Medications
Verifying Orders
Workflow Optimization
Customer Service
Insurance Billing
Verbal and Written Communication
Equipment Cleaning and Maintenance
Proper Labeling Procedures
Inventory Management
Detail-Oriented
Labeling Prescriptions
Answering and Routing Calls
Supporting Pharmacy Operations
Storage Maintenance and Security
Preparing Bulk Medications
Quality Assurance and Control
Data Entry
Experience
Behavioral Health Technician, 05/2022 to Current Elwyn – Havertown, PA,
Documented behavioral incidents thoroughly to keep accurate records.
Followed standard admissions procedures and documentation requirements for client intakes.
Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
Completed patient reports daily and submitted to management for evaluation.
Assisted with execution of client activities, support groups and field trips.
Performed searches of resident belongings prior to admissions and throughout stays.
Educated clients on important life skills, housekeeping and food preparation.
Maintained client and employee areas in good working order and with adequate supplies.
Completed daily client rounds and tracked client movements.
Developed and deepened relationships with fellow staff members to enhance team collaboration.
Effectively managed daily charting for each patient.
Intervened in cases when clients wished to leave facility against medical advice.
Followed safety protocols when administering subcutaneous and intramuscular injections.
Provided client assessments upon admission and discharge.
Data Entry Associate, 04/2022 to Current Children's Healthcare Of Atlanta – Canton, GA,
Reading and labeling text - Categorizing images - Prepared reports on individual names or accounts to summarize relationship history, customizing scope of reports depending upon reasons for request
Proofread and edited documents to correct errors
Performed imaging, transcriptions, and verifying tasks
Reviewed database entries to verify regulatory compliance
Gathered and documented statistical information to generate reports., Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products
Placed orders for out of stock medications, enabling patients to receive prescriptions on time - Checked medications for content, accuracy and completeness of drug packaging and labeling - Dispensed medications to patients in accordance with the pharmacist orders
Handled over 300 daily prescription fills.
Pharmacy Technician, 12/2016 to Current Lowell General Hospital – North Billerica, MA,
Interpreted and processed medication orders under supervision of
pharmacist
Refilled medications, offered insight into over-the-counter products and
verified insurance benefits
Teamed with peers, technicians, and pharmacists to prioritize and
complete orders
Inspected medication storage locations to monitor drugs expiration and
dates and supply adequate inventory
Created new customer profiles and updated demographics, allergies and
new medications in pharmacy computer systems
Assisted pharmacist with clearing high volume of prescriptions and
responded to customer questions
Improved inventory management procedures to reduce overhead,
backorders and overstock
Prepared prescription transfers to other pharmacies
Received written prescriptions and refill requests from patients, evaluating
information for completeness and accuracy before filling.
Customer Service, 12/2014 to 12/2016 Lineage Logistics – Goose Creek, SC,
Delivered fast, friendly, and knowledgeable service for routine questions
and service complaints
Addressed inquiries, resolved customer issues and managed customer
relations
Supported customer service goals and enhanced relations through
friendly, knowledgeable and positive communication
Met and exceeded productivity targets by handling every interaction with
top-notch customer service
Trained new hires on products and services, best practices and protocols
to reduce process gaps
Educated customers on special pricing opportunities and company
offerings
Provided outstanding service to new and long-standing customers by
attending closely to concerns and developing solutions
Relayed customer feedback to cross-functional teams to improve products
and services
- Improved customer service wait times to mitigate complaints
Organized and prioritized tasks and activities and worked within prescribed
balancing guidelines
Consulted with customers regarding needs and addressed concerns.
Education and Training
Bachelor of Arts: Psychology, Expected in 01/2019 University of Massachusetts - Boston, MA GPA:
: Psychology, Expected in Bunker Hill Community College - Charlestown, GPA:
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