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behavioral health technician resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Responsible Behavioral Technician experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Flexible Pharmacy Technician offering 5-year history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices.

Skills
  • Decision Making
  • Intake Assessment
  • Behavioral Health
  • HIPAA Requirements
  • Problem-Solving
  • Behavior Observation
  • Microsoft Office
  • Records Maintenance
  • Indirect Patient Care
  • Clinical Documentation
  • Resolving Customer Issues
  • Prescription Filling and Labeling
  • Recordkeeping and Documentation
  • Inventory Tracking
  • Medication Storage and Labeling
  • Stocking Shelves
  • Cash Register Operations
  • Patient Profile Setup
  • Regulatory Compliance
  • Prescription Refill Fulfillment
  • Problem-Solving Skills
  • Insurance Verification
  • Prescription Order Verification
  • Cleaning and Sanitizing
  • Prioritization and Organization
  • Relationship Building
  • Wholesale Ordering
  • Prescription Pricing
  • Point of Sale Systems Proficiency
  • Ordering and Stocking Medications
  • Verifying Orders
  • Workflow Optimization
  • Customer Service
  • Insurance Billing
  • Verbal and Written Communication
  • Equipment Cleaning and Maintenance
  • Proper Labeling Procedures
  • Inventory Management
  • Detail-Oriented
  • Labeling Prescriptions
  • Answering and Routing Calls
  • Supporting Pharmacy Operations
  • Storage Maintenance and Security
  • Preparing Bulk Medications
  • Quality Assurance and Control
  • Data Entry
Experience
Behavioral Health Technician, 05/2022 - Current
Elwyn Havertown, PA,
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Completed patient reports daily and submitted to management for evaluation.
  • Assisted with execution of client activities, support groups and field trips.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Educated clients on important life skills, housekeeping and food preparation.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Completed daily client rounds and tracked client movements.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Effectively managed daily charting for each patient.
  • Intervened in cases when clients wished to leave facility against medical advice.
  • Followed safety protocols when administering subcutaneous and intramuscular injections.
  • Provided client assessments upon admission and discharge.
Data Entry Associate, 04/2022 - Current
Children's Healthcare Of Atlanta Canton, GA,
  • Reading and labeling text - Categorizing images - Prepared reports on individual names or accounts to summarize relationship history, customizing scope of reports depending upon reasons for request
  • Proofread and edited documents to correct errors
  • Performed imaging, transcriptions, and verifying tasks
  • Reviewed database entries to verify regulatory compliance
  • Gathered and documented statistical information to generate reports., Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time - Checked medications for content, accuracy and completeness of drug packaging and labeling - Dispensed medications to patients in accordance with the pharmacist orders
  • Handled over 300 daily prescription fills.
Pharmacy Technician, 12/2016 - Current
Lowell General Hospital North Billerica, MA,
  • Interpreted and processed medication orders under supervision of pharmacist
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits
  • Teamed with peers, technicians, and pharmacists to prioritize and complete orders
  • Inspected medication storage locations to monitor drugs expiration and dates and supply adequate inventory
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
  • Improved inventory management procedures to reduce overhead, backorders and overstock
  • Prepared prescription transfers to other pharmacies
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Customer Service, 12/2014 - 12/2016
Lineage Logistics Goose Creek, SC,
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
  • Addressed inquiries, resolved customer issues and managed customer relations
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Trained new hires on products and services, best practices and protocols to reduce process gaps
  • Educated customers on special pricing opportunities and company offerings
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Relayed customer feedback to cross-functional teams to improve products and services - Improved customer service wait times to mitigate complaints
  • Organized and prioritized tasks and activities and worked within prescribed balancing guidelines
  • Consulted with customers regarding needs and addressed concerns.
Education and Training
Bachelor of Arts: Psychology, Expected in 01/2019
-
University of Massachusetts - Boston, MA
GPA:
Status -
: Psychology, Expected in
-
Bunker Hill Community College - Charlestown,
GPA:
Status -
Certifications
Certified Pharmacy Technician (CPhT) CPR Certified,

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Resume Overview

School Attended

  • University of Massachusetts
  • Bunker Hill Community College

Job Titles Held:

  • Behavioral Health Technician
  • Data Entry Associate
  • Pharmacy Technician
  • Customer Service

Degrees

  • Bachelor of Arts
  • Some College (No Degree)

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