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behavioral health technician resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Sympathetic Mental Health Tech offering extreme compassion working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living. Willing to work as many hours per week as necessary. Recognized as being the most popular tech among staff and patients. Adept at providing mental health care services to people of different backgrounds. Effective communication and behavioral plan implementation abilities. Focused on enhancing the quality of life of patients.

Skills
  • Knowledge of Medical Terminology
  • Charting and Clinical Documentation
  • Problem-Solving
  • Rapport Building
  • Interpersonal Skills Development
  • Patient Counseling
  • Active Listening
  • Critical Thinking
  • Needs Assessment
  • Developmental Disability Rehabilitation
  • Mental Healthcare
  • Adaptability and Flexibility
  • Community Re-entry Planning
  • Mental Illness Treatment
  • Attention to Detail
  • Interdisciplinary Collaboration
  • Verbal and Written Communication
  • Behavior Observation
  • Food Preparation and Handling
  • Group Facilitation
  • Emergency Response
  • Records Maintenance
  • Nutritional Support
  • Housekeeping Skills
  • Incident Reporting
  • Excellent Customer Service Skills
  • Mental Health Assessment
  • Progress Documentation
  • Activities of Daily Living ADL Assistance
  • Encouragement and Motivation
  • Indirect Patient Care
  • Therapeutic Treatment
  • Recreational Activity Planning
  • Clinical Documentation
  • Decision Making
  • Inpatient Treatment
  • Patient Restraint
  • Eating Disorders
  • Crisis Intervention
  • Behavioral Health
Experience
09/2022 to 05/2023 Behavioral Health Technician Maricopa County, Arizona | Tempe, AZ,
  • Documented behavioral incidents to keep accurate records.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Completed patient reports daily and submitted to management for evaluation.
  • Established and maintained professional working relationships with clients, staff and public.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Completed daily client rounds and tracked client movements.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Assisted with execution of client activities, support groups and field trips.
  • Assisted in examination and treatment of patients under direction of nursing staff.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Conducted searches of clients upon return to facility.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Coordinated lectures and recreational activities for patients.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Identified and addressed individual mental health challenges to support patients.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Provided excellent service to patients through personable communication.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Bathed, fed and dressed patients based on individual abilities.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
  • Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
05/2022 to 09/2022 Cashier Harris Teeter, Llc | Chapel Hill, NC,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Used suggestive selling techniques to promote add-on sales.
06/2021 to 05/2022 Barista Landry's | Odessa, TX,
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Prepared and served hot or cold beverages.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Sliced fruits, vegetables and meats for use in food service.
  • Created signs and displays to advertise store products or events.
  • Checked brewing equipment for proper functionality.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Wrapped, labeled and dated food items for sale.
  • Demonstrated techniques on using multiple beverage machines with new team members.
07/2018 to 06/2021 Cashier Harris Teeter, Llc | Cary, NC,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
Education and Training
Expected in to to | Psychology University of Arkansas, Fayetteville, Fayetteville, AR GPA:

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Resume Overview

School Attended

  • University of Arkansas, Fayetteville

Job Titles Held:

  • Behavioral Health Technician
  • Cashier
  • Barista
  • Cashier

Degrees

  • Some College (No Degree)

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