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behavioral health technician resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Offering innovative solutions to unique client needs. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Diligent about keeping records accurate and schedules organized. Motivated professional offering Associates and soon to be Bachelor degree in Psychology, as well as Certification in Addictions. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Skills
  • Active Listening
  • Friendly Communication
  • Relationship Building
  • Issue Resolution
  • Decision Making
  • Payment Processing
  • Supply Ordering and Maintenance
  • Problem Anticipation and Resolution
  • Customer Consultation
  • New Technique Development
  • Digital Recordkeeping
  • Creativity and Originality
  • Supply Ordering and Management
  • Strong Work Ethic
  • Data Quality
  • Configuration Management
  • Reporting Tools
  • Data Visualization and Presentations
  • Analytical Problem Solving
  • Clear and Concise Communication
  • Attention to Detail
  • Customer Monitoring
  • Data Summaries
  • Process Improvement
  • Recommendations for Action
  • Document Library Maintenance
  • Reusable Knowledge Assets
  • Database Building
  • Spreadsheet Development
  • Charting and Clinical Documentation
  • Employee Training
  • Adaptability and Flexibility
  • Behavior Observation
  • Physical Condition Assessments
  • Problem Solving
  • Problem-Solving
  • Verbal and Written Communication
  • Interpersonal Skills Development
  • Coordinating Care
  • Records Maintenance
  • Security Monitoring
  • Admissions Intake
  • Housekeeping Skills
  • Log Updating
  • Nutritional Support
  • Food Preparation and Handling
  • Progress Documentation
  • Intake Assessment
  • Care Coordination
  • Group Therapy
  • Encouragement and Motivation
  • HIPAA Requirements
  • Behavioral Health
  • Admitting and Discharging
  • Patient Admission
  • Activities of Daily Living ADL Assistance
Experience
10/2022 to Current
Behavioral Health Technician Banner Health Phoenix, AZ,
  • Documented behavioral incidents to keep accurate records.
  • Assisted with execution of client activities, support groups and field trips.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Established and maintained professional working relationships with clients, staff and public.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Completed patient reports daily and submitted to management for evaluation.
  • Provided excellent service to patients through personable communication.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
03/2022 to 09/2022
Behavioral Health Technician Boyne Resorts Harbor Springs, MI,
  • Documented behavioral incidents to keep accurate records.
  • Completed daily client rounds and tracked client movements.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Assisted in examination and treatment of patients under direction of nursing staff.
  • Completed patient reports daily and submitted to management for evaluation.
  • Provided excellent service to patients through personable communication.
  • Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
  • Bathed, fed and dressed patients based on individual abilities.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain a safe milieu.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
01/2021 to 03/2022
Cosmetologist Ebay Inc. Amsterdam, NY,
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Double-checked inventories and staff stocking of treatment and sale areas.
  • Collected payment from customers and scheduled next appointments.
  • Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
10/2018 to 03/2020
Data Analyst Boyne Resorts Big Sky, MT,
  • Collected, tracked and reviewed data to evaluate business and market trends.
  • Recognized issues and collaborated with leadership to formulate solutions.
  • Conducted data analysis to prepare forecasts and identify trends.
  • Performed quality assurance to assess data and validate results.
  • Reviewed business requirements and revised implementation strategies to resolve data issues.
  • Prepared data examples, runs and views to present at meetings.
  • Organized subsystems to execute data collection.
  • Generated KPI reports to monitor service levels, identify trends and execute root cause analysis.
  • Collaborated cross-functionally to introduce and explain process transformations.
  • Spearheaded projects to capture, store and configure data.
  • Identified and analyzed business strategies to increase company longevity.
  • Defined naming standards for data warehouse to facilitate operations.
  • Studied consumer behavior and marketing results to identify new products and sources.
  • Prepared Business Requirement Documents to provide project business solutions for successful deployment.
11/2005 to 05/2017
Cosmetologist Company Name City, State,
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Maintained relationships with long-term clients while handling walk-in appointments daily.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Double-checked inventories and staff stocking of treatment and sale areas.
  • Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
  • Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
  • Collected payment from customers and scheduled next appointments.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Provided comprehensive hair treatments for various types of hair.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Handled cash and credit card payments daily with consistent accuracy.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Streamlined cleaning processes for treatment rooms to decrease wait times.
Education and Training
Expected in 05/2019 to to
Associate of Arts: Psychology
Reading Area Community College - Reading, PA
GPA:
Expected in 01/2005 to to
Cosmetology: Cosmetology
Levittown Beauty Academy - Levittown, PA
GPA:
Expected in 01/2003 to to
High School Diploma:
Council Rock High School North - Newtown, PA
GPA:
Expected in to to
Bachelor of Arts: Psychology
Albright College - Reading, PA
GPA:
  • Major in Psychology
  • Certification in Addiction
  • 8 more courses until graduated

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Resume Overview

School Attended

  • Reading Area Community College
  • Levittown Beauty Academy
  • Council Rock High School North
  • Albright College

Job Titles Held:

  • Behavioral Health Technician
  • Behavioral Health Technician
  • Cosmetologist
  • Data Analyst
  • Cosmetologist

Degrees

  • Associate of Arts
  • Cosmetology
  • High School Diploma
  • Bachelor of Arts

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