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Behavioral Health Technician resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Skilled Mental Health Technician with behavioral health and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Competent behavior associate knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated. Competent knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated. Diligent program support professional well-versed in evaluating behavioral and physical needs of behavioral clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations. Dedicated behavioral health tec with impressive mental health expertise and certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience behavioral health or mental health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Accomplishments
Skills
  • Community Re-Entry Planning
  • Site Visits
  • Psychiatric Disorders
  • Physical Condition Assessments
  • Mental Health Care
  • Needs Assessment
  • Administrative Support
  • Best Practices and Standards
  • Patient Intervention
  • Household Chores
  • Supporting Daily Living Needs
  • Medical Terminology Knowledge
  • Crisis Resolution
  • Behavior Observation
  • Supporting Medical Patients
  • Community Mental Health Programs
  • Maintaining Safety Standards
  • Excellent Customer Service Skills
  • Therapeutic Exercise
  • Health Plan Benefits
  • Activity Monitoring
  • Charting and Clinical Documentation
  • Coordinating Care
  • Individual Service Plans
  • Patient Admission
  • Medication Schedules
  • Therapeutic Facilitation
  • Nursing Assistance
  • Patient Health Information Access
  • Laundry Assistance
  • Creative Thinking
  • Life Support Technique Skills
  • Safety Behaviors
  • Behavioral Health
  • Medication Identification
  • Courteous with Claire Service Mindset
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Customer Account Management
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Customer Service and Assistance
Work History
07/2022 to Current
Behavioral Health Technician Boys Town Jefferson, IA,
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Performed client intake procedures according to internal standards for new admissions.
  • Facilitated on-site activities, support groups and outings for clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Searched resident belongings prior to and during stays.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Taught clients how to complete basic household chores and prepare food.
  • Prepared and submitted daily reports to management.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Counseled and mentored clients on substance use and life choices.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Assisted and counseled patients daily.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Assessed clients upon admission and discharge to detox; took blood draws for labs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Administered PPD and IM injections according to protocol.
08/2021 to 04/2022
Behavioral Health Technician Boys Town Kearney, NE,
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Performed client intake procedures according to internal standards for new admissions.
  • Facilitated on-site activities, support groups and outings for clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Taught clients how to complete basic household chores and prepare food.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Counseled and mentored clients on substance use and life choices.
  • Assisted and counseled patients daily.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Prepared and submitted daily reports to management.
  • Observed and monitored client behavior and responses to treatment.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
02/2020 to 03/2021
Nurse Assistant Avera Health Tyndall, SD,
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
05/2018 to 10/2019
Nurse Assistant Avera Health Freeman, SD,
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Expected in
Associate of Arts:
University of Arkansas At Monticello - Monticello, AR
GPA:
Expected in 06/2017
High School Diploma:
Warren High School - Warren Arkansas ,
GPA:

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Resume Overview

School Attended

  • University of Arkansas At Monticello
  • Warren High School

Job Titles Held:

  • Behavioral Health Technician
  • Behavioral Health Technician
  • Nurse Assistant
  • Nurse Assistant

Degrees

  • Associate of Arts
  • High School Diploma

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