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behavioral health technician resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Skilled Behavioral Health Assistant proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.

Responsible Behavioral Health Assistant experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.

Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.

Skills
  • Food preparation and handling
  • Admissions intake
  • Security monitoring
  • Incident reporting
  • Emergency Response
  • Group facilitation
  • Records maintenance
  • Excellent customer service skills
  • Charting and clinical documentation
  • Patient assessment
  • Training & development
  • First Aid/CPR
Experience
Behavioral Health Technician, 05/2020 - Current
Maricopa Integrated Health System Glendale, AZ,
  • Documented behavioral incidents to keep accurate records.
  • Completed daily client rounds and tracked client movements.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Educated clients on important life skills, housekeeping and food preparation.
  • Assisted with execution of client activities, support groups and field trips.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Coordinated lectures and recreational activities for patients.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Store Manager, 03/2017 - 04/2021
Belle Tire Southgate, MI,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
Cashier Assistant, 03/2013 - 08/2017
Whole Foods Sycamore, OH,
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Answered phone calls to assist customers with questions and orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Helped customers find store locations and complete purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
Cashier, 07/2011 - 11/2011
Nations Best West Tawakoni, TX,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent Claire customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
Education and Training
High School Diploma: , Expected in 05/2011
-
Shannon High School - Shannon, MS
GPA:
Status -
: , Expected in
-
Itawamba Community College - Fulton, MS
GPA:
Status -

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Resume Overview

School Attended

  • Shannon High School
  • Itawamba Community College

Job Titles Held:

  • Behavioral Health Technician
  • Store Manager
  • Cashier Assistant
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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