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behavioral health technician resume example with 8+ years of experience

Jessica Jessica
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Excellent Customer Service Skills
  • Health Plan Benefits
  • Knowledge of Medical Terminology
  • Charting and Clinical Documentation
  • Behavior Observation
  • Active Listening
  • Problem Solving
  • Employee Training
  • Mental Illness Treatment
  • Patient Counseling
  • Coordinating Care
  • Critical Thinking
  • Physical Condition Assessments
  • Problem-Solving
  • Verbal and Written Communication
  • Attention to Detail
  • Microsoft Office
  • Developmental Disability Rehabilitation
  • Crisis Management
  • Log Updating
  • Group Facilitation
  • Records Management
  • Adaptability and Flexibility
  • Security Monitoring
  • Incident Reporting
  • Emergency Response
  • Food Preparation and Handling
  • Recreational Activity Planning
  • Progress Documentation
  • Treatment History Review
  • Patient Restraint
  • Activities of Daily Living ADL Assistance
  • Medical Records Requests
  • Treatment Planning
  • Medical Records Maintenance
  • Medical Provider Training
  • HIPAA Requirements
  • Medication Administration
Experience
Behavioral Health Technician, 08/2018 - 11/2022
Community Health Association Of Spokane Deer Park, WA,
  • Completed patient reports daily and submitted to management for evaluation.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Assisted with execution of client activities, support groups and field trips.
  • Coordinated lectures and recreational activities for patients.
  • Documented behavioral incidents to keep accurate records.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Educated clients on important life skills, housekeeping and food preparation.
  • Established and maintained professional working relationships with clients, staff and public.
  • Conducted searches of clients upon return to facility.
  • Completed daily client rounds and tracked client movements.
  • Assisted in examination and treatment of patients under direction of nursing staff.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Provided excellent service to patients through personable communication.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Bathed, fed and dressed patients based on individual abilities.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Identified and addressed individual mental health challenges to support patients.
  • Interviewed new patients to complete admission forms and assess mental health status.
  • Verified patient health history and contact information for chart accuracy.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
Call Center Customer Service Representative, 03/2016 - 08/2018
New York Community Bancorp, Inc. Elizabeth, NJ,
  • Consulted with customers regarding needs and addressed concerns.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Cashier, 01/2014 - 02/2016
Raising Canes Chicken Oxnard, CA,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Assisted customers by providing information and resolving complaints.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered phone calls to assist customers with questions and orders.
Education and Training
High School Diploma: , Expected in 05/2013
-
Catalina Magnet High School - Tucson, AZ
GPA:
Status -
: , Expected in
-
Pima Community College - Tucson, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Catalina Magnet High School
  • Pima Community College

Job Titles Held:

  • Behavioral Health Technician
  • Call Center Customer Service Representative
  • Customer Service Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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