Behavioral Health Technician/Clinical Supervisor Resume Example
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BEHAVIORAL HEALTH TECHNICIAN/CLINICAL SUPERVISOR
Professional Summary
I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job duties and tasks and am trained in Customer Service needs, Microsoft computer programs, Behavioral Health and Substance abuse work/programming. Motivated to learn, grow and excel within a company. Consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
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Work History
01/2019 to 07/2020Behavioral Health Technician/Clinical SupervisorMunich Re | San Francisco , CA
- Performed client intake procedures according to internal standards for all new admissions.
- Searched resident belongings prior to and during stays.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
- Assisted and counseled 10-20 patients daily.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Conducted client rounds every 30 minutes/day shift every 10 minutes/night shift to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Taught clients how to complete basic household chores and prepare food.
- Facilitated on-site activities, support groups and outings for clients.
03/2017 to 09/2017Cashier SpecialistGiant Convenient Store | City , STATE
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Helped over 75 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Prepared and submitted end-of-shift reports.
- Worked with supervisors to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
- Assisted customers with special services, account updates and promotional options.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
01/2015 to 06/2015Customer Service SpecialistCopperNet Systems Inc. | City , STATE
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Educated customers about computer routers and internet types and speed options and processed purchases.
- Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Performed data entry with all Microsoft software such as Excel and Word to record call notes, suggestions and questions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Scheduled technician repair appointments at customer request.
- Assisted in training new employees and participated in cross-training with other departments.
Education
05/1998High School DiplomaRay Unified School District, City
Associate of Science | PsychologyCentral Arizona College, City, State
Certifications
- First Aid/CPR Certified
- ServSafe
- Level I Fingerprint Clearance Card
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Resume Overview
School Attended
- Ray Unified School District
- Central Arizona College
Job Titles Held:
- Behavioral Health Technician/Clinical Supervisor
- Cashier Specialist
- Customer Service Specialist
Degrees
- 05/1998 High School Diploma
Associate of Science | Psychology
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