Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Skilled Behavioral Health Technician proficient in best practices and requirements of behavioral health programs, as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.


Excellent communication skills, outgoing and motivated. Hard working, and eager to learn. Personal experience with substance abuse and addiction with over five years of sobriety. Knowledge of AA/NA 12 step programs. Customer service experience. First Aid and CPR Certified. Educated in proper medication administration. Experience with writing daily client progress notes. Experience with client case management. In the process of obtaining Fingerprint card.

02/2021 to 07/2021 Behavioral Health Technician Universal Health Services | Virginia Beach, VA,
  • Working on nishing degree at the moment.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Followed standard admissions procedures and documentation requirements for all client intakes.
  • Assisted with execution of client activities, support groups and field trips.
  • Completed daily client rounds and tracked client movements.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Maintained all client and employee areas in good working order and with adequate supplies.
  • Educated clients on important life skills, including housekeeping and food preparation.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
01/2017 to 10/2020 Fire and Safety Clerk Gulfport Rehabilitation Center | Gulfport, FL,
  • Private, in home respite/hospice care.
  • Care taking, changing catheters, dispensing medication, monitoring vital signs, o ering emotional support to the families of the individuals.
  • Bathing, dressing, transporting to doctor apointments.
  • Determined and resolved potential safety code deficits, which addressed adequacy of fire exits, stairways, aisle spaces and sprinkler systems.
  • Created and compiled all safety training procedures into manuals to disseminate to all staff members.
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
  • Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
  • Supervised safety audits and oversaw investigations into plant quality issues.
  • Created and implemented safety policies and procedures for medical facilities.
  • Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
  • Orchestrated and led occupational safety trend and current hazards analyses.
  • Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques.
  • Responded to emergency situations in most efficient, effective ways possible.
  • Coordinated fire drills on a monthly basis for employees of every work shift.
09/2004 to 06/2010 Personal Care Attendant Center For Disability Rights | City, STATE,
  • Assisted individuals with mental and/or physical disabilities with daily care, medical needs, administrating medication, and personal care.
  • In-home private hospice care. Offered emotional support to the individual on hospice, as well as the family to ease the pain of loosing a loved one.
  • Everyday tasks included: Cleaning, bathing, personal hygiene, transportation to doctor appointments, grocery shopping, preparing meals, feeding, and offering emotional support.
01/2007 to 01/2009 1st Assistant Store Manager Zumiez | City, STATE,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Implemented succession planning by training and motivating associates to progress into leadership positions.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw all store operations while increasing monthly sales.
  • Boosted sales by 20
  • % by cultivating customer rapport and delivering superior customer service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
Education and Training
Expected in 08/2020 Associate of Applied Science | Sociology Marymount Manhattan College, New York, NY GPA:
Expected in | Sociology University of Columbia, New York, NY GPA:
Expected in | Chemical Dependency Counseling Finger Lakes Community College, Canandaigua, NY GPA:

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School Attended

  • Marymount Manhattan College
  • University of Columbia
  • Finger Lakes Community College

Job Titles Held:

  • Behavioral Health Technician
  • Fire and Safety Clerk
  • Personal Care Attendant
  • 1st Assistant Store Manager


  • Associate of Applied Science
  • Some College (No Degree)
  • Some College (No Degree)

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