Energetic with 10 years experience in banking support roles. Organized and professional with strong communication skills.
Skills
Meticulous attention to detail
Self-directed
Time management
Professional and mature
Dedicated team player
Self-starter
Education and Training
, Expected in 2003 – –High School Diploma: - GPA:Brevard - Brevard NC
Student government representative
Experience
- Behavioral Health Technician , , 07/2015 - Current
1st Step Behavioral Health - Pompano Beach
Analyzed departmental documents for appropriate distribution and filing.
Organizing, facilitating, and implementing activities to promote client social and coping skills
Accurately conveying client behavior and status, intervention use, client response, and client programs both
verbally and in-writing to clients, families, and members of the treatment team
Monitors general health conditions of patients.
Performs general housekeeping duties.
Conduct breathalyzer and urine screen.
- Personal Banker , , 02/2011 - 07/2015
Wells Fargo Bank - Hallandale Beach Florida
Ability to meet or exceed performance objectives
Experience interacting positively with unsatisfied customers
Experience mentoring and peer-coaching others
Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone
and common conversational courtesies
Experience making work-related outbound phone calls
Adhering to Bank Regulations to successfully pass yearly Audits.
- Service Manager , , 05/2008 - 07/2011
Suntrust Bank - Bal Harbour Florida
hiring, training, coaching and developing a highly engaged service team.
effective at observing, coaching, and providing feedback to ensure consistent service team performance and
excellent customer satisfaction.
consistently ensures compliance with all operational regulations service processes, policies and procedures, and
completion of compliance requirements
adhere to branch cash levels
prepares team for yearly audits
is a working manager where greater than 50% of my primary duties are spent in non-management
responsibilities.
Amita Health - FINANCIAL CONSULTANT New York, NY, 06/2017 - Current
Comply with all Federal Regulations
Maintain a positive and engaging work environment
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Resolve banking issues for clients
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Proactively seek new relationships and deepen existing relationships with PNC
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Research and resolve client complications
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Ensure daily that appropriate documentation has been collected for any client interaction
Skills
Bal, Behavioral Health, coaching, Good communication skills, Conflict resolution, Client, clients, customer satisfaction, filing, government, hiring, Team leadership, mentoring, Monitors, negotiator, Organizing, policies, processes, speaking, Self-motivated, phone, verbal communication
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